About the Role
In this newly designed program for Victim‐Survivors of Domestic and Family Violence and Sexual Assault, you will be part of a supportive team who ensure that victim‐survivors are provided with appropriate and continuous care. The role is full‐time and max term, through to the end of December 2026, and is based in Mount Isa as part of our Wellbeing Team.
Key Responsibilities
* Offer compassionate emotional support through active listening and presence, creating a safe and welcoming space for individuals during or following specialist intervention.
* Assist clients in gently processing complex or distressing information that may arise during times of crisis, helping them feel less overwhelmed and more supported.
* Translate complex processes into clear, manageable steps, making the recovery journey more accessible, achievable, and sustainable for each individual.
* Provide practical assistance that complements specialist DFV services, allowing frontline workers to remain focused on safety.
* Facilitate warm, personalised referrals to relevant services and community‐based activities in the Mount Isa region, ensuring clients feel guided and connected rather than redirected.
Requirements
* Demonstrated experience working with, and a strong understanding of, Aboriginal and Torres Strait Islander communities and families.
* Demonstrated experience in case management.
* Strong computer literacy.
* Current valid driver's licence.
* Working with Children Check / Blue Card (or ability to obtain one).
Benefits
* Award rate salary (Level 3.1 – $38.65 an hour) plus full salary‐packaging benefits.
* Generous annual remote location allowance paid on top of your base salary.
* 5 weeks' annual leave.
* Individual learning plans to assist in your career development.
* Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program.
* Supportive managers – for non‐casual employees, we provide professional supervision training and monthly supervision sessions.
Equal Opportunity
We strongly encourage Aboriginal and Torres Strait Islander candidates to apply.
Application Deadline
Applications Close: Friday May 8th, 2026.
Contact
For more information about this position, please contact Emma Kelso on 0473 637 781 or emma.kelso@54reasons.org.au.
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