Overview
We are currently seeking a motivated and customer-focused ICT Help Desk Support Officer to join our team on a 3-6-month contract, with the opportunity for extension or permanency for the right candidate. This role is ideal for someone who enjoys solving technical issues, thrives in a fast-paced environment, and is passionate about delivering outstanding IT support.
Responsibilities
- Provide first-level IT support to staff across various sites (remotely and in-person)
- Troubleshoot hardware, software, and network issues efficiently
- Manage service desk tickets and maintain accurate records of incidents and resolutions
- Set up and maintain desktops, laptops, mobile devices, printers, and other peripherals
- Assist with the onboarding and offboarding of users, including account setup
- Liaise with internal teams and external vendors as required
- Ensure IT systems and practices adhere to organisational policies and compliance standards
- Able to travel to visit various locations
About You
You're a reliable, tech-savvy professional with solid communication skills and a commitment to providing excellent service. You work well both independently and as part of a team.
You Will Need
- 2-5 years of proven experience in an ICT Help Desk or similar support role
- Relevant IT qualifications (Certificate IV, Diploma, or higher in Information Technology or similar)
- Strong technical troubleshooting skills across Windows, Office 365, and common hardware platforms
- Knowledge of networking fundamentals and system administration
- Excellent interpersonal and communication skills
- Strong time management and problem-solving abilities
- A valid Driver's Licence (local travel will be required)
- Current National Police Check - mandatory
- Working with Children Check (WWCC) - mandatory (or willing to obtain one)
What We Offer
- Immediate start available
- Competitive hourly rate
- Friendly and supportive work environment
- 3-6-month opportunity with the potential for ongoing work
- Opportunity to grow within a reputable organisation
How to Apply
Click 'Apply Now' and upload your resume along with a brief cover letter outlining your relevant experience, availability, and certifications. Shortlisted candidates will be contacted for an interview.
Please Note: Only applicants with a current National Police Check and Working with Children Check (or willingness to obtain one) will be considered. Applicants must have the right to work in Australia.
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📌 ICT Help Desk
🏢 Halcyon Knights
📍 Town of Gawler