Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity.
Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Sitting under the Volvo Group Australia umbrella are Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role forms part of our Volvo Bus business, one of the world's leading providers of sustainable people transport solutions.
What you will do
As the National Service Manager for Volvo Buses, you will be responsible for technical support to our Dealers and Bus Field personnel, as well as controlling the Bus quality costs. Your day-to-day responsibilities will include but not be limited to:
* Lead a team of Regional Bus Field personnel in a professional manner.
* Ensure quality costs are kept within budget whilst maintaining customer satisfaction.
* Ensure that Aftersales Bus Service are reported and analysed
* Ensure that all applications for the Bus Aftersales are adhered to according to GDP and GDI
* Maintain and monitor Service Agreements
* Ensure warranty registrations are maintained and on target
* Providing Aftersales Bus Service staff and Dealer network with updated technical material
* Maintenance of the mater Aftersales Bus Service and technical files.
* Management of Bus campaigns, recalls and reporting.
Your future team
Volvo Buses are one of the world's leading brands of buses and coaches, operating in more than 85 countries. The Volvo Bus Australia team's success story is well established with 50+ years in the bus industry and have been market leaders for the last 12 years in Australia. Innovation is a cornerstone, powered by our long experience. We are driven by a passion to help create the cities of the future, free from congestion, emissions and noise.
Reporting to the Volvo Bus General Manager, you will be part of a team of roughly 22 Volvo Buses Australia employees who are geographically dispersed across Australia. You will oversee a team of 6, made up of Regional Sales Managers, a National Competence Manager and a Field Service Specialist.
Who are you?
We believe that your behaviours and attributes are just as important as your technical skills, so ideally you will have:
* A Bachelor's degree in a relevant field, or equivalent working experience
* Strong bus industry experience, or heavy industry experience
* Service or aftermarket focused experience
* Excellent people management skills
* Strong communication and time management skills
* Sound Microsoft Office and computer skills
* Excellent problem solving and resolution skills.
What's in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
* Opportunity to participate in a bonus scheme
* Excellent work / life balance with the flexibility to work from office and from home
* Joining us on our innovation journey - exposure to electric Buses which will diversify your skillset
* Access to our digital wellbeing platform - Sonder - for you and your family
* On site parking and on site café at our Wacol Head Office
* Opportunities to continue to advance your career with global career opportunities
* A truly value-based organization, inclusive workplace culture and passionate people shaping the world we live in.
Ready for the next move?
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Buses you join one of the world's leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.