Drive Operational Excellence as a National Store Operations Manager
This pivotal leadership role requires a strategic thinker with a strong commercial acumen and a passion for people development. You will be instrumental in establishing, implementing, and maintaining best-in-class operational practices that ensure efficient store operations, enhance customer experience, and support our overarching business objectives.
Main Responsibilities:
* Lead the strategic development, implementation, and continuous improvement of operational procedures.
* Establish and maintain operational best practices that optimise efficiency and consistency across all stores.
* Drive the execution of all operational policies, procedures, maintenance protocols, and compliance standards.
* Manage and refine performance evaluation processes, ensuring consistent performance evaluation and improvement.
* Oversee operational compliance and conduct regular audits to uphold standards and mitigate risks.
* Evaluate operational and financial records to analyse retail store performance and identify areas for growth and optimisation.
* Implement and maintain effective administration, EPOS, and security systems in accordance with guidelines.
* Ensure comprehensive awareness and understanding of Health and Safety requirements, guaranteeing full compliance with all relevant legislation across every store.
* Cultivate robust relationships with stakeholders, ensuring a customer-first service delivery to retail stores.
* Partner with contractors to ensure shop refits and new store openings meet national guidelines and high standards.
Requirements:
* A minimum of 3 years of progressive retail management experience, preferably in a multi-site or national operations role.
* Demonstrated ability to influence, develop, and foster robust relationships across all levels of an organisation.
* Highly motivated professional with outstanding leadership capabilities and proven experience in developing and coaching teams to achieve peak performance.
* Exceptional ability to engage with diverse stakeholders to deliver a customer-first service experience.
* Possess an entrepreneurial spirit with a proven ability to identify and implement value-adding business solutions.
* Strong written and verbal communication skills, capable of articulating complex information clearly and persuasively.
About the Role:
This is a dynamic and results-oriented opportunity to drive operational excellence across our national retail footprint. As a National Store Operations Manager, you will play a pivotal role in shaping our brand's national presence by driving strategic decision-making and ensuring operational alignment with business objectives.