Customer Contact and Library Officer
We are looking for a talented individual to join our team as a Customer Contact and Library Officer.
This role is at the heart of our operations, providing assistance to customers and ensuring every interaction has a positive impact. As a key member of our Customer Contact and Library teams, you will be responsible for:
* Providing exceptional customer service, forging meaningful connections with customers in person, by phone, or online.
* Juggling inquiries, requests, and feedback with good communication skills to navigate and resolve issues quickly.
* Embracing digital systems and platforms to ensure seamless customer interactions.
* Being the go-to resource for customers seeking information on extensive library collections, digital resources, spaces, programs, and activities.
* Maintaining composure and professionalism during peak periods to ensure every customer feels valued and prioritized.
We seek someone with a customer-centric approach, excellent communication skills, and a passion for working with our community. If you are a team player who thrives in a fast-paced environment, we encourage you to apply.
We celebrate autonomy, diverse working styles, and the uniqueness that every team member brings. We offer a competitive hourly rate and a true casual employment opportunity.
Join us in creating an exceptional customer experience and supporting each other in achieving success.