Take the next step. Be part of something bigger at Suncorp.
At Suncorp, we're here to make a difference when it matters most. Whether it's getting someone back on the road or supporting them through a stressful claim, what we do genuinely helps people, and that's where you come in.
We're on the lookout for an enthusiastic and motivated Assessing Coordinator to join our team in either Toowoomba or Townsville in a permanent, full-time role commencing Tuesday 12 May 2026.
This is a role where no two days look the same. You'll be right in the middle of the action, coordinating assessments, managing workflows, and working closely with assessors, repairers, tow providers and customers to keep claims moving and deliver a seamless experience from start to finish.
If you enjoy fast-paced environments, juggling priorities, and being the person who keeps everything running smoothly, you'll feel right at home here.
What you'll be doing:
* Delivering professional, empathetic service to customers and stakeholders when they need it most
* Coordinating assessment, repair and tow bookings from lodgement through to repair
* Allocating assessments based on complexity, location and availability
* Managing high-volume workflows and competing priorities to keep things moving
* Maintaining accurate and up-to-date information in Claim Centre
* Identifying and escalating risks, sensitive claims or potential fraud
* Ensuring compliance with policies, procedures and regulatory requirements
* Supporting assessors with coordination and admin tasks, including Motor Hub support where required
* Responding to customer queries and complaints within agreed timeframes
* Collaborating with internal teams and external partners to drive great outcomes
* Sharing insights and ideas to improve processes and customer experience
* Stepping in to support event and catastrophe response efforts when needed
What you'll bring:
* Experience in a customer service or coordination role
* The ability to manage multiple priorities in a fast-paced environment
* A strong customer focus, with empathy and a genuine desire to help
* Clear and confident communication skills
* The ability to build strong relationships with a wide range of stakeholders
* High attention to detail and a proactive approach to problem‐solving
* Resilience, adaptability and a "get it done" mindset
* Insurance or claims experience is a bonus, but not essential
What we can offer you
We've built our benefits to support and reward our people, both at work and in life:
* Permanent, full-time role with career progression opportunities
* Hybrid working allowing you to work from both the office & from home
* Generous leave including parental leave, loyalty leave, and flexible options
* Staff discounts across 400+ top retailers, plus Suncorp brands including AAMI, Shannons, & Apia
* Ongoing training, coaching, and clear career pathways
* Reward and recognition programs celebrating your achievements
* Opportunities to contribute to the community through initiatives like Spirit to Cure
Why Suncorp?
For over 100 years, our purpose has been clear, to build futures and protect what matters most. That means showing up for our customers, supporting each other, and continuously finding better ways to do things.
If you're looking for a role where you can make an impact, be part of a supportive team, and grow your career in a fast-moving environment, this could be the perfect next step.
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact jenna.halfpenny@suncorp.com.au for a confidential conversation.
Advertised: 27 Mar 2026 E. Australia Standard TimeApplications close: 06 Apr 2026 E. Australia Standard Time
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