About Shangri-La Sydney Located in the heart of Sydney’s historic Rocks district, Shangri-La Sydney is a premier five-star hotel offering breathtaking harbour views and world-class hospitality. The hotel features 565 guest rooms and suites, the luxurious Chi, The Spa, four food and beverage outlets, and 18 conference and meeting spaces, catering to both corporate and leisure guests. About the Role We are seeking a passionate and highly organised Front Office Supervisor to support the daily operations of our Front Office team and deliver exceptional guest experiences. Key responsibilities include: Overseeing daily front desk operations, ensuring smooth and efficient check-in and check-out processes Training, mentoring, and supporting front office team members to uphold service excellence Managing guest enquiries, feedback, and complaints in a professional and timely manner Maintaining accurate room inventory, reservations, and financial records Collaborating closely with other departments to ensure seamless guest journeys Assisting with room allocations, rates, and availability Monitoring guest satisfaction and implementing proactive service improvements Ensuring compliance with hotel policies, procedures, and safety standards About You You are a service-driven hospitality professional who thrives in a fast-paced environment and leads by example. You will bring: Previous experience in a hotel front office supervisory role (or similar) Outstanding communication and interpersonal skills Strong problem-solving and decision-making abilities Proficiency with hotel management systems and front office software Excellent organisational and time-management skills Flexibility to work rotating shifts, including weekends and public holidays A genuine passion for delivering memorable guest experiences What We Offer At Shangri-La Sydney, you’ll be part of a supportive and inclusive team that values excellence, growth, and collaboration. We offer competitive remuneration, outstanding benefits, and meaningful career opportunities within a global luxury hospitality group. If you are ready to take the next step in your hospitality career, we would love to hear from you. Apply now and be part of something exceptional. Only shortlisted candidates will be contacted. No recruitment agencies, please