Ward Administrator Ward 2C
Metro South Health
Hospital Reception Role Supporting Patients & Care Teams
We are seeking a friendly, organised and customer-focused Ward Receptionist in PA Hospital to support patients, visitors and clinical staff within a hospital ward environment.
This role is key to ensuring smooth patient flow, accurate administration and a welcoming experience for everyone who enters the ward.
About This Role
As the primary point of contact on the ward, you will play an important role in supporting patient care by delivering high-quality reception and administrative services.
Working closely with nursing, medical and administrative teams, you will ensure information is accurate, communication is timely and patients and visitors feel supported throughout their hospital journey.
Key Responsibilities Include
Answering incoming telephone calls and responding to general ward enquiries
Welcoming, assisting and directing patients and visitors at the front counter
Conducting patient interviews to verify personal and financial information
Completing admissions documentation and the Patient Election Form (PEF)
About You
You are a reliable and customer-focused professional who enjoys working in a fast-paced healthcare environment.
You communicate clearly, stay organised under pressure and take pride in delivering accurate, high-quality work while treating everyone with respect and empathy.
You Will Bring
Strong customer service and interpersonal skills
Clear verbal communication and confident telephone manner
Excellent organisation, planning and time-management skills
High attention to detail and commitment to quality outcomes
What We Can Offer You
We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
About Us
The Princess Alexandra Hospital (PAH) provides world class health care to adults in Brisbane City's southern suburbs.
We employ more than 6,000 staff and are one of Australia's leading academic and research health centres.
Our rich history of health care spans more than 100 years.
We provide emergency, medical, mental health and surgical services, including liver and kidney transplant.
We're a leading academic and research centre.
Our services will continue to grow as we build bigger and better facilities to support the community.
By ****, we'll have more beds and more treatment spaces as part of the Princess Alexandra Hospital expansion.
Values
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace.
Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths.
Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.
Further Information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are encouraged to apply online.
Please review the Role Description for more information on application process requirements.
Agency referrals will not be accepted for this position.
Referrals increase your chances of interviewing at Metro South Health by 2x.
Seniority level
Entry level
Employment type
Full-time
Job Function
Information Technology
Industries
Hospitals and Health Care
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