Hotel Operations Manager- Mt Buller | Newly Created Role | Full-Time | On-site
About the Company
Arlberg Hotel is one of Mount Buller's most iconic, premium alpine accommodation and hospitality destinations, offering ski-in ski-out access, unique mountain hospitality recently refurbished in-house café, dining, bar, ski hire services and a vibrant social atmosphere. We deliver a memorable experience for every guest, whether hitting the slopes or enjoying après ski comforts.
As a high-volume, fast-paced and dynamic alpine operation, Arlberg is committed to delivering exceptional guest experiences throughout the snow season and beyond. From weddings and conferences to retreats, group events and special celebrations, the hotel continues to evolve as a sought-after destination for both leisure and curated experiences year-round.
Benefits
Opportunity to lead operations within a recognised alpine hotel
Fast-paced, rewarding environment with recurring seasonal guests
Competitive salary + performance bonuses
On-site accommodation available
Meals provided during peak season
Staff discounts
Fast-paced, adventurous lifestyle
Ski-in, ski-out working environment with ski and lift pass all inclusive
About the Role
The Hotel Operations Manager is responsible for the end-to-end operational performance of the hotel, overseeing all departments across accommodation, F&B, ski hire services, front office, housekeeping, maintenance and property management. Reporting to the General Manager, this role ensures smooth day-to-day operations while also driving long-term improvements in efficiency, guest satisfaction and profitability. This position holds strategic responsibility acting as the operational execution lead for hotel strategy.
You'll serve as the hotel's lead ambassador and custodian of guest experience. Combining strategic oversight with a strong floor presence, you'll ensure the seamless delivery of service excellence across all departments whilst also being hands-on as needed.
You'll foster a culture built on engagement, accountability, and innovation, empowering your team to deliver consistently outstanding results. If you're a natural leader who thrives on creating memorable moments and motivating others to do the same, this is your next career-defining opportunity.
Key Responsibilities
Strategic & Operational Leadership
Support the Executive Team and GM as you will lead the execution of operational strategy across all hotel accommodation, F&B and ski-hire departments, ensuring alignment with business goals
Develop and implement SOPs, seasonal readiness plans, and process improvements
Identify operational enhancements to lift guest satisfaction, efficiency, and profitability
As you are the GM's second-in-command (2iC), your role is to ensure continuity of operations and support in strategic decision-making
Financial Management & Revenue Optimisation
Manage operational budgets, P&L performance, labour costs, forecasting, inventory management and cost control
Utilise Average Daily Rate (ADR), Revenue Per Available Room (RevPAR) and occupancy metrics to optimise room revenue and maximise yield throughout the season.
Monitor financial KPIs across all departments, analyse performance reports, and present insights and recommendations to the GM and Executive Team
Provide accurate weekly forecasting and yield strategies to maximise occupancy and revenue
Team Leadership & Culture
Foster a positive, high-performing and collaborative team culture aligned with Arlberg's alpine hospitality standards
Manage and coach department heads and seasonal staffing teams to ensure all are engaged and committed to deliver excellent customer service
Lead recruitment, onboarding, training, rostering, and performance management in collaboration with department supervisors
Foster a high-performance culture centred on accountability, teamwork, and service excellence within a fast-paced, high-volume environment
Accommodation & Guest Experience
Uphold Arlberg Hotel's service standards and brand values
Represent the hotel professionally through guest engagements and corporate networking. Ensuring exceptional guest experiences from check-in to check-out across all touchpoints
Act as the escalation point for guest issues, driving timely and solutions-focused resolutions
Monitor guest reviews/feedback (on-site and online) and proactively improve service standards
Proactively manage occupancy levels, room readiness, and operational flow to maintain efficiency and service standards during high-demand periods
Manage privately owned apartments under a management agreement
Oversee privately owned apartments operating under management agreements
Food & Beverage (F&B) and Ski Hire Operations
Supervise all Ski Hire and F&B outlets including restaurant, bar, café, pizzeria, roof top bar
Ensure consistent quality of food, beverage and service delivery
Oversee rostering, training and performance of F&B and Ski Hire staff
Collaborate with Chefs and Bar Managers on menu planning, stock control and cost management
Monitor ski hire departments inventory, equipment rotation, safety standards
Educate staff on ski products and equipment fitting, safety procedures and excellent customer service
Compliance, Risk & Property
Ensure compliance with safety regulations, licensing, RSA and hospitality standards, including food safety and hygiene regulations
Oversee maintenance schedules and hotel presentation standards across all facilities and rooms
Identify operational risks and implement preventive measures
Manage contractors, maintenance schedules and compliance documentation
Partnerships & Events
Responsible for coordination of all partnerships and events
Collaborate with external event management companies to facilitate and promote seamless events from start to finish
Liaise with dedicated marketing personnel to promote events, seasonal activations, brand partnerships across digital and on-site channels
Support the development of event calendars that align with hotel strategy, guest engagement and community involvement
Skills & Experience Required
Proven experience as a Hotel Operations Manager, Hotel Manager, Head of Department or Assistant GM- 2iC ideally coming from hospitality, alpine/resort or holiday destination, or similar high-volume environments.
Strong knowledge of hotel, rooms revenue and solid understanding of F&B.
Strong financial acumen with demonstrated experience managing P&L, budgets, forecasting, and operational reporting (cost control and profitability analysis) to support the GM with strategic decision-making.
Proficient with setting up financial reports from scratch
Proven ability in developing hotel budgets aligned with business objectives
Extensive experience across hotel operations, including F&B Pos Systems and equipment.
Strong commercial acumen with keen eye for market trends, competitor trends, and opportunities to drive profitability and value.
Solid understanding of ADR and revenue optimisation strategies within accommodation operations.
Proficient working knowledge of accommodation management systems and reporting dashboards
Excellent leadership skills with the ability to motivate seasonal teams.
Strong communication (written and verbal) to ensure clarity across all areas of operations
Proven ability to connect, influence and build strong relationships with teams
Exceptional time management abilities and you are highly organised
Strong Stakeholder management and problem-solving abilities.
To ensure operational continuity, you are flexible, adaptable with working hours/days
Relevant tertiary qualification in hospitality, business, or management (highly advantageous)
Desirable
Experience in seasonal hospitality environments.
Proficient with RMS
Demonstrated experience working within large hotel groups and/or serviced apartment operations.
Worked in events and closely with marketing teams
Relevant certifications- RSA (Responsible Service of Alcohol)
Knowledge of accounting platform preferred (Xero)
How to Apply
Apply here or send us an email at with your Cover Letter and updated CV.
This is a newly created role and urgent requirement, so if you are interested in the above, we would love to hear from you
To be considered for this role you must have full working rights in Australia
W:
Create Careers is a different kind of recruitment consultancy. We are people that care for people. Yes, that means we care about you the talent and you the employer. We are people who believe that honesty, integrity, trustworthiness, reliability, being ethical and respectful to everyone are our greatest assets. Our goal is to work hard to create great relationships, partnerships and friendships and to not treat you as just another company or CV. We strive on actively listening to provide the best service possible, delivered with professionalism, care and enthusiasm. Let's work together to co-create a productive and long-lasting partnership.