Posted Thursday 30 October 2025 at 1:00 pm
Be part of a team that's built to deliver – driving performance, relationships, and results across our Product Support operations.
We're on the lookout for a motivated and customer-focused professional to step into the key role of Key Account Manager – someone ready to strengthen relationships, deliver tailored solutions, and create real value for our most important customers.
Reporting to the Sales Manager – Product Support, you'll be based from our Clayton or Laverton branch, working closely with internal teams to deliver strategic account management and support that drives long-term success.
At William Adams, your career is more than a job – it's an opportunity to be part of a team that values innovation, thrives on collaboration, and provides clear pathways for growth across our Sales and Support divisions.
With almost 100 years as a Caterpillar dealer behind us, this is your chance to shape the next century of customer excellence.
ABOUT THE OPPORTUNITY
Your main responsibilities will include:
* Building a deep understanding of customer operations, strategies, and goals
* Managing key accounts and supporting Product Support Sales Representatives
* Collaborating across departments to deliver seamless customer experiences
* Developing strategic marketing and growth plans for key accounts
* Managing loyalty agreements, reviews, and renewals
ABOUT YOU
You're a relationship builder, problem solver, and trusted advisor who takes pride in helping customers succeed. You bring a strong background in sales, product support, or the earthmoving industry, and you know how to turn insights into action.
To be considered for this role you will have the following skills, experience and attributes:
* Experience working within large-scale infrastructure or construction environments
* Strong mechanical aptitude and practical problem-solving skills
* Proven experience managing long-term customer relationships
* Strong influencing, negotiation and problem-solving skills
* Professionalism, initiative, and a commitment to safety and quality
* A drive to deliver results and continuous improvement
* Exposure to OEM, transport, waste or construction sectors an advantage
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing. You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more
Want to know more? Call David from our Talent Acquisition Team on with any questions.
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