This is a Patient Experience Officer role with NSW Health based in NSW, AU NSW Health Role Seniority - junior More about the Patient Experience Officer role at NSW Health Employment Type: Permanent Part Time Position Classification: Administration Officer Level 5 Remuneration: $39.93 - $40.83 per hr ( superannuation salary packaging options) Location: Orange, NSW – Find out more Hours Per Week: 20 Applications Close: 4 January 2026 – 11:59pm Patient Experience Officer Orange Health Service About The Role The Patient Experience Officer role is one that is customer focused and passionate about delivering a great customer experience every day and making a difference to patient outcomes. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff throughout the department. Orange Health Service Emergency Department is serviced by a supportive and collaborative multi-disciplinary team including an Operations Manager, Medical Director, FACEM’s, Registrars, Junior Medical Officers, Nursing Unit Manager, Clinical Nurse Educator, Registered Nurses, Physiotherapist, Mental Health Clinicians and Administration staff. To find out more about the role click to view the Position Description A career with Western NSW means you can challenge yourself, make an impact and shape the future of rural health. To explore the benefits of a career in our Local Health District, visit the WNSWLHD website. To Apply For This Role Click ‘Apply’ Create a profile in the Recruitment & Onboarding (ROB) System or sign in using your existing login Upload your current resume Answer the selection criteria Role-related enquiries: Please contact Ashleigh Whybrow on 0474 354 510 or at Ashleigh.Whybrow@health.nsw.gov.au for more information. Additional Information For Applicants All suitably qualified Aboriginal people are encouraged to apply for this position. This is a targeted position under GSE Rule 26. Where possible, affirmative action will be applied to support employment of eligible persons. This recruitment may be used to create an Eligibility List for similar roles in the future. Western NSW LHD can provide reasonable adjustments in the workplace. Applicants who provide information on an injury, health condition, or disability in their pre-employment forms will receive a functional assessment from our Risk Management Unit (RMU). This review will consider the applicant’s needs and what reasonable adjustments and workplace supports are available to support their employment journey. Western NSW LHD is committed to the safety and wellbeing of every child in our care. All staff in WNSWLHD are required to provide a safe and supportive environment for children, while working to protect them from harm and abuse. For more information on the Child Safety Standards, visit: NSW Government - Office of Children's Guardian Western NSW is committed to creating a safe and accessible workplace that promotes diversity, inclusion and belonging. As a vibrant and diverse region, rich in community and culture, we welcome applications from all people to build a respectful workplace dedicated to delivering the best health outcomes for our community. To find out more about the remuneration and conditions, visit NSW Public Health System Awards For more information, visit a Guide to Employment with WNSWLHD Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Enhancing patient communication ❤️ Supporting patient outcomes Collaborating with the healthcare team Key Strengths Customer focus ️ Communication skills Team collaboration Knowledge of healthcare systems Cultural competency Problem-solving skills A Final Note: This is a role with NSW Health not with Hatch.