Schedule
* Monday – Friday: 10:15 AM – 7:15 PM
* Tuesday – Saturday: 8:00 AM – 5:00 PM
* Wednesday – Sunday: 8:00 AM – 5:00 PM
* Tuesday – Friday: 6:30 AM – 5:30 PM
About the Role
The Digital and Service Leader supports the delivery of digital experience through fulfilment and a quick, easy and seamless checkout experience digitally and in‐store.
What You'll Do
* Plan and implement online order fulfilment across Direct to boot, Layby and E‐layby.
* Deliver great customer service and quick and easy checkouts at the Service Desk and Front End (including Customer Greeter).
* Handle in‐store and online returns in line with the returns policy.
* Review and plan sales and budgets to continually improve.
* Manage escalated faulty returns queries.
* Engage and communicate with your team through change, explaining the why, not just the what.
* Influence horizontally across peers to ensure structured processes and routines.
What You'll Bring
* Use data and insights to drive decision‐making rather than intuition or gut feel on team, customer and performance metrics.
* Strong planning capability with an ability to embed structured processes and routine.
* Availability to work a flexible roster that may include evenings and late nights across the 7 days of the week.
* A purpose‐led mindset that prioritises care and belonging for the team, customer and community.
* Adaptability to change and agility on a rapid transformational journey.
What You'll Experience
* Team discounts and a robust rewards program that celebrates purpose‐driven work.
* A global business with endless career possibilities and exposure to a wide network.
* Parental leave provisions and various leave types, including study and sports representation leave.
* Flexible work options such as part‐time, job share or other arrangements.
Legal and Diversity Statement
We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.
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