Role Overview
The Guest Service Generalist role involves delivering exceptional service to owners and guests in a dynamic environment.
* Key responsibilities include front desk duties, such as greeting visitors, managing check-in and check-out procedures, handling phone and email inquiries, luggage transportation, cash handling, and maintaining accurate records.
Responsibilities
* Front desk operations involve interacting with guests and owners, responding to inquiries, resolving issues, and maintaining a professional atmosphere.
* Housekeeping functions encompass cleaning and maintaining guest accommodations, ensuring high standards of cleanliness and comfort.
* Food and Beverage services require preparing and serving food and beverages in a safe and efficient manner, adhering to health and safety protocols.
* Maintenance tasks involve ensuring the upkeep of guest accommodations and common areas, including performing routine checks and reporting any issues.
Requirements
* Essential skills and qualifications for this role include excellent communication and interpersonal skills, ability to work effectively in a team environment, strong problem-solving and adaptability skills, and proficiency in cash handling and basic mathematical calculations.
* Additional requirements may include previous experience in a similar role or industry, knowledge of hospitality operations, and familiarity with relevant software and systems.
Benefits
This position offers a competitive salary and benefits package, opportunities for career growth and development, and a collaborative work environment that values employee feedback and contributions.