Strategic Director Job Description
This role entails driving revenue growth, fostering deep client relationships, and elevating the performance and strategic maturity of the client services organization across our Asia-Pacific operations.
* Strategic Leadership
o Develop and execute a cohesive client services strategy that supports long-term business growth.
o Unify and streamline service delivery models to ensure consistency, scalability, and operational excellence.
o Collaborate with regional and global leadership to align client service goals with overall business priorities.
* Client Relationship Management
o Nurture trusted relationships with key clients.
o Ensure consistent delivery of high-impact, data-driven marketing solutions.
o Act as a strategic advisor to clients, offering insight-led recommendations based on business goals and market dynamics.
* Team Leadership & Development
o Lead, mentor, and scale a high-performing client services team.
o Monitor and manage team performance, KPIs, feedback, and growth pathways.
* Revenue & Commercial Growth
o Partner with Sales and Marketing to identify and deliver upsell, cross-sell, and expansion opportunities.
o Analyse client data and performance metrics to uncover opportunities for increased value delivery.
o Embed commercial strategy into client services workflows to drive retention and growth.
* Operational Excellence & Process Improvement
o Evaluate and enhance internal workflows, systems, and templates to maximise efficiency.
o Implement best practices across markets, teams, and verticals.
o Foster alignment across global departments.
* Reporting & Communication
o Deliver regular performance updates, risk assessments, and growth plans.
o Champion the voice of the client across the business.
We seek an experienced strategic leader with 10+ years of experience in client services, account management, or customer success within MarTech, AdTech, or digital marketing.
The ideal candidate will possess strong leadership skills, be commercially-minded, and have experience building high-trust relationships with senior stakeholders and clients.
We offer various benefits, including flexible work arrangements, additional annual leave, family wellbeing programs, and employee wellbeing initiatives.
Our company values diversity and inclusion, encouraging candidates from all backgrounds to apply.