Overview
We are Vicinity. We own and manage some of the most recognisable and loved retail destinations across Australia. We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. Vicinity is our brand.
Role purpose
The key purpose of the Marketing Executive is to deliver tactical marketing activity and campaigns that support the centre's marketing objectives and enhance the customer experience across its trade area. The Marketing Executive plays a vital role in executing localised campaign plans, developing creative briefs, supporting content production, and activating national programs in line with the asset segment strategy and Vision Strategy & Action Plan (VSA). This role works closely with the Regional Brand and Marketing Manager to ensure effective coordination and alignment of marketing efforts, bringing together centre teams, retail partners and internal stakeholders. It requires hands-on involvement across campaign execution, performance tracking, and ongoing improvement to ensure marketing activity is timely, effective and consistently customer led.
Key Accountabilities
Strategic & Campaign Delivery
* Understand the local competitive landscape and customer insights to tailor asset segment programs and centre marketing strategies for stronger consumer engagement and commercial outcomes.
* Implement social and digital activity in partnership with the Regional Digital Marketing Specialist, including monitoring and performance reporting.
* Plan and project manage events, campaigns and activations, overseeing installation, dismantling, risk assessments and daily on-ground management.
* Support the national ESG strategy at a local level, managing community relationships, bookings and associated data reporting.
* Provide financial and budgeting support including processing invoices, raising purchase orders, monthly forecasting and assisting with annual budget planning.
* Prepare creative briefs and local content aligned to centre marketing objectives and broader program execution.
Retailer, Stakeholder & Centre Engagement
* Maintain strong understanding of retailer business needs and deliver consistent communication and reporting to support engagement, including new store openings.
* Provide operational support including duty management, centre walks, visual merchandising, hoarding coordination, PA announcements, warden training and consumer complaint resolution.
* Ensure marketing storeroom organisation and support on-site contractors to enable smooth delivery of campaign activity.
* Support customer experience through proactive service desk assistance and responsive issue management.
Administration, Compliance & Reporting
* Carry out legal and compliance responsibilities such as briefing terms and conditions and escalating governance requirements where necessary.
* Prepare and present reports for centre, regional and JV meetings, tracking performance and campaign outcomes.
* Complete administrative tasks including compliance reporting and support for wider centre administration as required.
* Monitor traffic, sales performance and post-implementation reviews (PIRs) to support campaign effectiveness and continuous improvement.
Key Role Relationships
* Regional Brand & Marketing Manager
* Marketing Executives
* Head of Brand & Marketing
* Regional Digital Marketing Specialist
* Leasing Managers & Executives
* National Campaign Team
* Design Studio
* Centre Management Teams
* Mall Leasing & Vacant Shop Income
* Property Analysts
* Data Science & IT
* Legal, Risk, Compliance & Governance
Experience & Capabilities
ESSENTIAL EXPERIENCE (what you have done)
* Minimum 5 years' experience in marketing, with a strong focus on modern, results-driven execution.
* Proven capability in delivering marketing events and tactical activity aligned to campaign objectives, target customer segments and sales categories.
* Experience in retail and/or shopping centre marketing with a demonstrated passion for enhancing the customer experience.
* Event planning, implementation and on-site management skills across varied campaign types.
* Campaign development including briefing, coordination and execution across multiple channels.
* Experience producing marketing content, with an understanding of customer engagement touchpoints.
* Ability to collaborate across teams and maintain strategic relationships that support localised delivery.
* Strong organisational, project management and time management skills in fast-paced environments.
* Relevant tertiary qualification in marketing, communications or a related discipline (preferred).
CRITICAL KNOWLEDGE (what You Need To Know)
* Understanding of local customer insights and competitive landscape to inform tactical decision-making.
* Proficiency in copywriting, proofreading and editing aligned to brand standards and tone.
* Knowledge of budgeting principles with ability to support financial forecasting and reporting.
* Awareness of marketing-specific legal, risk and compliance requirements.
* Familiarity with customer service principles to support stakeholder engagement and experience delivery.
* Financial acumen with demonstrated impact on marketing ROI and commercial outcomes.
* Strong interpersonal, verbal and written communication skills across diverse stakeholder groups.
CAPABILITIES (what You Can Do)
* Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships.
* Strategic Thinking - Proactive, future-oriented planning and actionable strategies.
* Consumer-Led - Proactively anticipate emerging consumer behaviours and trends.
* Customer Focused - Understand customer stakeholders and their needs.
* Data Driven Decision Making - Use data to guide decisions.
* Digital Acumen - Use digital channels to drive growth and engagement.
* Demonstrate Financial Acumen - Understand business operations and market dynamics.
* Problem Solving - Apply logic and methods to find effective solutions.
* Effective Communication - Convey messages clearly to diverse audiences.
* Brand Positioning - Design the Centre offering and image to occupy a distinctive place.
* Brand & Marketing Financial Governance - Demonstrate responsible stewardship of Marketing Promotional Funds.
* Digital Marketing - Use digital channels to engage customers.
* Digital Marketing Products & Platforms - Leverage digital tools to optimise processes.
* Media Management - Plan and optimise paid media campaigns.
* Creative Development - Drive marketing success through creative problem solving and trend awareness.
* Sponsorships & Partnerships - Create value through collaborations.
* Campaign Planning & Management - Deliver programs that meet KPIs with awareness of Brand & Marketing at Vicinity.
* Market & Consumer Research - Gather and interpret information to solve problems.
PERSONAL ATTRIBUTES
We consistently demonstrate and role model the Vicinity values:
Respect
* We listen to and acknowledge each other's views
* We have difficult conversations with care
Integrity
* We back our words with the right actions
* We do the right thing, no matter the situation
Customer Focus
* We nurture a genuine connection with our customers
* We consider customer needs when making decisions
Collaboration
* We invite the right people to the table
* We balance consensus with decisive actions
Excellence
* We always strive to improve
* We share our challenges and celebrate the wins
Benefits
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
* Flexible working options
* Birthday leave & purchased additional leave
* $1,000 worth of VCX securities rewarded for eligible team members
* Generous Parental Leave
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Role & accessibility
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. If you would like to discuss workplace accessibility or reasonable adjustments to support you during the recruitment process, please reach out to our Talent Acquisition team:
Email:
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate(s) will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required depending on role and level.
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