Role Overview
We are seeking a dedicated and compassionate professional to join our team as a Customer Services Officer.
This role is ideal for individuals who have a strong passion for delivering exceptional customer service and are committed to providing high-quality support to our patients, families, and healthcare professionals.
As a key member of our team, you will be responsible for responding to inquiries, resolving issues, and escalating complex matters to ensure seamless communication and resolution.
Key responsibilities include:
* Providing empathetic and respectful service to all customers;
* Responding to phone calls, emails, and in-person requests in a timely and efficient manner;
* Escalating complex issues to appropriate personnel for resolution;
* Maintaining accurate records and reports of customer interactions;
* Participating in quality improvement initiatives to enhance service delivery and patient satisfaction;
Requirements:
* Diploma or degree in a related field (e.g., customer service, business administration, communications);
* Proven experience in customer-facing roles, with a focus on conflict resolution and issue escalation;
* Excellent communication, interpersonal, and problem-solving skills;
* Ability to work in a fast-paced environment with multiple priorities and deadlines;
* Basic computer literacy and proficiency in Microsoft Office applications.
Benefits:
* Ongoing training and development opportunities;
* A dynamic and supportive work environment;
* Competitive salary and benefits package;
* Opportunities for career advancement and growth;
* Recognition and reward programs for outstanding performance.
Why choose us?
We offer a range of benefits that make us an attractive employer. Our team is passionate about delivering exceptional care and support to our patients, families, and healthcare professionals. We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive and respectful of all individuals.
Join our team today and contribute to the delivery of exceptional customer service and support!