EUC / Network Smart Hands Engineer – On Call/Casual
Location:
Australia (Multiple Sites – Onsite Support)
Modbury SA 5092
Mt Barker SA 5251
Mt Gambier SA 5290
Murray Bridge SA 5253
Port Lincoln SA 5606
Renmark SA 5341
Victor Harbor SA 5211
Employment Type:
Independent Contractor / On Call/Casual Basis
Work Mode:
Onsite (Field Support / On-Demand/Casual)
Role Overview:
We are looking for an experienced
EUC (End User Computing) / Network Smart Hands Engineer
to provide onsite technical support under an On Call/ Casual
model
across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.
Key Responsibilities:
* Provide
onsite EUC and network smart hands support
for incidents, service requests, and installations.
* Perform
break-fix, IMAC (Install, Move, Add, Change)
, and preventive maintenance activities.
* Support network device installations such as
routers, switches, access points, and cabling.
* Handle
hardware replacements, upgrades, and troubleshooting
for end-user devices.
* Collaborate with remote support and service desk teams to ensure timely resolution.
* Maintain accurate logs of dispatch calls, asset details, and work completion reports.
* Coordinate with vendors or third-party support teams when needed.
* Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
* 3+years of experience in
Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of
Windows OS, O365, Active Directory,
and common desktop applications.
* Basic understanding of
network concepts
(LAN/WAN, IP addressing, cabling, patching).
* Hands-on with
hardware troubleshooting
(laptops, desktops, monitors, printers, peripherals).
* Familiarity with
ticketing tools
like ServiceNow, Remedy, or similar.
* Excellent communication and coordination skills.
* Must have a
valid driver's license
and willingness to travel to client sites.
Preferred Qualifications:
* Prior experience in Casual
/on-demand support
engagements.
Work Scope:
* On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
* Reporting: Regional Service Delivery Manager / Project Coordinator.