Job Overview
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CareDx offers an exciting opportunity for a highly skilled Systems Engineer to join our team. As a key member of our support team, you will play a critical role in ensuring the seamless operation of our software platforms and interfaces.
This role requires a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.
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* Key Responsibilities:
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o Configure and deploy CareDx software, including transplant, medication, and patient management platforms.
o Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle), and application interfaces.
o Support and maintain HL7 interfaces, including custom filtering and performance monitoring.
o Assist with remote connectivity setup and VPN configurations for customer sites.
o Ensure compliance with SLAs while managing ticket queues and project timelines.
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* Customer Engagement & Documentation
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o Advise customers on software and hardware requirements before deployment.
o Provide ongoing support with a strong focus on customer service and follow-up.
o Document processes, configurations, and troubleshooting steps for internal and external use.
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Required Skills & Qualifications
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The ideal candidate will possess the following skills and qualifications:
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o Bachelor's degree in MIS, Computer Science, or a related field (or equivalent experience).
o 2+ years of experience in system engineering, implementation, and automation.
o Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases.
o Experience with SAP Crystal Reports and software interface troubleshooting.
o Strong knowledge of Microsoft Windows Active Directory and VPN protocols (Cisco, Nortel, RDP, etc.).
o Ability to work independently and as part of a team.
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Benefits
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CareDx offers a competitive total rewards package that includes:
* Competitive base salary and incentive compensation.
* Health and welfare benefits, including a gym reimbursement program.
* 401(k) savings plan match.
* Employee Stock Purchase Plan.
* Pre-tax commuter benefits.
* And more.
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Additionally, CareDx has a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
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We believe in taking great care of our people, so they can take even greater care of our patients.
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Keyword
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Technical Support Specialist
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