Role Overview
We are seeking a highly skilled professional to provide effective first-level support to users of our Information and Communications Technologies (ICT).
This is a full-time position based on a rotational 24/7 roster, working 38 hours a week.
The primary objective of this role is to resolve technical incidents and ICT administration and equipment service requests efficiently and effectively.
* Resolve technical issues and service requests in a timely manner
* Document and record all information reported by users accurately
* Record, track, and document the problem-solving process
* Test fixes to ensure problems have been adequately resolved
* Adhere to our ICT security policies and procedures
* Identify and learn about software and hardware used and supported by our organisation
About You
We believe our people are our greatest resource, and we value diversity and inclusion in our workforce. If you're ready to deliver results that make a real difference, we want to hear from you.