Customer Experience Leader Job Description
In this role, you will be responsible for shaping a memorable customer experience in our retail store.
You will partner with the Store Manager to drive sales performance, operational excellence and growth. You will leverage your deep understanding of customer needs, product range and promotions to create an immersive shopping experience.
* Leadership: Operational leadership ability within a customer-facing sales setting.
* Cultivating Talent: Phenomenal coaching prowess inspiring teams towards individual and store goals.
* Growth Focus: Relentless focus on growth, performance and accountability.
* Safety and Wellbeing: Positive and proactive approach to safety, health and wellbeing.
* Efficiency and Productivity: Experience improving customer experience and operational efficiencies.
* Project Management: Ability to balance multiple projects/initiatives with business-as-usual activities.
* Flexibility: Flexibility with your schedule working a variety of hours across a 24-hour operation.
Key Responsibilities:
* Develop and implement strategies to drive sales growth and improve customer satisfaction.
* Leverage data insights to inform decisions and optimize operations.
* Maintain high standards of customer service and ensure that all customers receive a positive experience.
* Lead and develop a team of sales associates to achieve business objectives.
* Collaborate with other departments to achieve business goals.
Benefits:
* Competitive remuneration package.
* Quarterly performance bonus program.
* Job stability with an essential service.
* 10% discount on in-store items.
* Supportive health and wellbeing benefits.
* Free on-site parking.
* Fuel Discounts.
This is a great opportunity for individuals who are passionate about delivering exceptional customer experiences and driving business results.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales, Customer Service, and Business Development
Industries: Oil and Gas and Retail