The Application Support Specialist's primary function is to analyze, evaluate, modify, test, and implement site-wide information systems, as well as support the Operating System.
They will respond to user and systems problems and prepare application system specifications.
In addition, they will identify, plan, implement, and coordinate system upgrades, enhancements, or maintenance.
Reports directly to the Deputy or Functional Area Manager.
Applicants must be a US citizen with a TS/SCI security clearance or an Australian citizen who can obtain the appropriate clearance.
Essential Responsibilities
Provide first and second level end-user support on various systems, including business applications, internet/intranet, and web-based applications.
Maintain and configure virtual servers, hardware, Cisco Call Managers, VoIP phones, and user accounts.
Maintain accurate inventory of all IT equipment, network configurations, and diagrams.
Resolve user hardware and software issues with printers, laptops, and desktops.
Set up computers with necessary software, security patches, email accounts, and network settings.
Provide technical support for Microsoft Windows ****/Win7 and Linux operating systems.
Correct network problems and coordinate corrective actions with third-party vendors.
Support remote access issues via FTP, RDP, or VPN.
Document IT procedures and generate manuals for custom applications.
Coordinate with IT vendors and consultants.
Support internal application requirements, e.g., Microsoft Access, PHP, JSP, SQL.
Research and negotiate pricing for IT purchases with vendors.
Maintain health and safety practices at the site and workplace.
Perform other duties as assigned.
Qualifications
High school diploma (Year 12 completion)
CompTIA Security+ Certification
Formal qualifications in Computer Science or IT or equivalent experience
MCSE/MCSA, Red Hat Linux Certification, Network+ Certification, ITIL Foundation, VMWare Certification
Tickets and Licenses
Driver's License
CPR certification
White Card
Confined Space Certification
Working at Heights Certification
Forklift License
Elevated Work Platform Certification
First Aid Certification
Experience and Skills
At least 3 years of relevant experience
Strong communication skills
Experience with MS Office, VMWare, Linux, TCP/IP, networks
Knowledge of HTML, CSS, MySQL, PHP, JSP, Oracle is helpful
End-user support skills
Work Environment and Physical Demands
Office setting, occasional lifting, kneeling, standing, walking, sitting, and communication requirements.
Security Clearance Requirement
Employees must obtain and retain the necessary security and medical clearances, including TS/SCI with Polygraph or Australian TSPV clearance.
Statement of Work & EHS Requirements
Must meet age, language, safety, and environmental standards, and adhere to all safety and quality policies.
Employees have the right to stop unsafe work.
Quality & Procedure Compliance
Adhere to the company's quality management and operational procedures.
The company is an Equal Opportunity Employer, committed to diversity and inclusion.
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