**How will I help?**
Client Lifecycle Management (CLM) is part of Institutional Banking Services under the CIB Division. Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers, stakeholders and products.
The CLM KYC Team is responsible for reviewing client files in accordance with local regulatory requirements and Westpac's Global Standards to facilitate the business' KYC obligations.
As an Associate you will be a part of the Customer Lifecycle Management Operations Hub and will work directly with the customers, business, other operational teams and Financial Crime Compliance.
Responsibilities are but not limited to:
- Prioritising the on-boarding and periodic review of customers and preparing client-specific KYC-related analysis and completing Customer Due Diligence.
- Demonstrating the ability to adapt timely and adequately to the new Anti-Money Laundering (AML) policies, processes, system knowledge.
- Engaging and working with business units to assess documentation requirements for customers.
- Interacting with clients and Relationship Managers to obtain KYC and other compliance information and documentation and with the Financial Crime Compliance team for escalations pertaining to client file reviews.
- Ensuring inputs into Active Operations Management (AOM) and Error Capture (IORAF) platforms are timely, consistent and accurate.
- Identifying opportunities to improve risk mitigation by tightening controls and procedures.
- Identify opportunities for system and process enhancements and working closely with Management to work through cost versus benefit analysis and delivery plan for implementation and own delivery where agreed.
**What's in it for me?**
You'll play an important and significant part in the future of a business that has been around for 200 years and be instrumental in achieving our purpose of helping Australians and New Zealanders succeed. So, we'll back you in the development of your career, with internal career prospects and flexible working. You'll also be backed by a fantastic team of people in a can-do, supportive structure.
**What do I need?**
You will have strong interpersonal and communication skills and be able to articulate well at all organisational levels and across jurisdictions. A strong analytical and control focused mindset with a good understanding of regulatory and reputation risks, e xcellent organisational skills and attention to detail with the ability to work and make decisions in a fast-paced environment.
This is a fantastic opportunity for an energetic and motivated individual who can work well inside a group and broadly across an organisation, to be a part of a large Customer Lifecycle Operating Hub within CIB supporting the Institutional Bank.
**What's it like to work there?**
As well as good pay and a great culture, joining the Westpac family means you'll get some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We'll even pay you to do volunteer or community work. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I Apply?**
Our people are our highest priority and we are committed to placing our redeployees in available roles before we review other applicants.
The health and wellbeing of our employees is our top priority, we've developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.