Position Description
Administrator / Senior Administrator – Allied Health
(0.5FTE, Part Time, Fixed-Term Contract)
About Us
Wunan's purpose is to ensure that Aboriginal people in the East Kimberley enjoy the capabilities and opportunities necessary to make positive choices leading to independent and fulfilling lives. Essentially, to have dreams and a real chance of achieving them. To achieve this, Wunan has developed six strategic priority areas: Leadership, Education, Employment, Housing, Health, and Commercial sustainability.
Position Information
Award: Health Professionals and Support Services Award (MA Level 3 – 9
Salary Range: 0.5 FTE $63,000- $ 84, 000 pro rata (depending on skills and experience) – above award wages
Location: Wunan Health and Wellbeing Centre, Kununurra, WA.
Usual Work Hours: Monday – Friday, hours may vary between 7:30am and 5pm (0.5 FTE), No weekends or public holidays
Purpose of this role
The Allied Health Receptionist provides high‑quality reception and administrative support to the Allied Health Program, ensuring a welcoming, culturally safe, and efficient service environment. The role supports daily service operations through reception duties, client communication, appointment coordination, and maintenance of administrative systems, contributing to smooth program delivery and improved access to allied health services.
Reports To
Allied Health Program Manager
Key Accountabilities
General Administrative Responsibilities
* Provide a warm, respectful, and culturally safe first point of contact for clients, families, visitors, and service providers.
* Manage reception workflows including incoming calls, emails, walk-ins, and all Allied Health program enquiries with a 'no wrong door' approach.
* Coordinate appointments for allied health clinicians and visiting providers.
* Manage Allied Health waitlists and clearly communicate wait times.
* Proactively support room bookings and Allied Health clinician schedules.
* Prepare documents, forms, letters, and routine communications as requested.
* Maintain accurate client information, records, correspondence, and filing systems.
* Collect and record client forms including intake forms, consents, and collecting client feedback.
* Support daily financial tasks such as invoicing, receipts, and end-of-day tasks.
* Maintain tidy, organised, and welcoming reception and waiting areas.
* Support general administration and medical reception duties.
* Undertake scanning, data entry, archiving, and maintenance of administrative databases as directed.
Allied Health Program-Specific Responsibilities
* Proactively anticipate administrative needs of the Allied Health team and assist with administration tasks as required.
* Supporting administrative development for the new Allied Health Program.
* Support incoming referral processes, including document processing, follow-up communication, and tracking referral outcomes.
* Assist with processing program data entry, monitoring data quality, and supporting reporting requirements.
* Assistance with recruitment, onboarding, and orientation of new Allied Health team members as required.
* Communication with external providers and referrers around program referrals, appointments, and general enquiries about the Allied Health Program.
* Assist with creating program documents such as forms, education materials, policies and processes, multimodal presentations, flyers, and social media posts to a high quality under direction of Allied Health.
* Provide comprehensive administrative support for team meetings, working groups, and project meetings, including meeting agendas, recording minutes, distributing materials, and following up on actions.
* Support scheduling and logistics for visiting allied health clinicians, other stakeholders, or program collaborations.
* Assist with booking and travel arrangements for allied health professionals for courses or other professional activities.
* Uphold privacy, confidentiality, data security, and compliance requirements specific to allied health service delivery.
Skills & Requirements
Essential criteria
* Certificate-level Administration/Medical Administration qualification or equivalent experience/skills.
* Minimum 2-year experience in fast-paced administrative role
* Excellent computer literacy, including MS Word and Excel.
* Excellent communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Demonstrated ability to provide professional, compassionate customer service.
Desirable criteria
* Certificate III or IV in Business or other relevant qualifications
* Excellent word processing skills with high level documents e.g. polices, procedures
* Experience working with Aboriginal and Torres Strait Islander peoples,
* Knowledge of Best Practice or other clinical/practice management software.
* Experience working in previous multidisciplinary or Allied Health administration role
Pre-employment role conditions
* National Police Clearance (within 3 months);
* Current Working with Children Check (or willingness to obtain);
* Current First Aid Certificate (or willingness to obtain);
* Current Driver's Licence;
* Current working rights within Australia;
It is the Employee's responsibility to notify an Employer of any new criminal convictions during their employment with Wunan Foundation.