About Us
At Commonwealth Bank, we deliver a seamless banking experience to over 10 million personal and small business customers.
We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.
Our Role in Retail Banking Services
The Retail Banking Services (RBS) team is the public face of CommBank. We work closely with customers to understand their financial needs and provide tailored solutions.
Job Opportunity
We are seeking a Customer Banking Specialist to join our Goulburn Branch on a 10 Month contract.
* This role involves having in-depth conversations with customers about their overall banking needs.
* You will support customers with enquiries, maintenance on accounts and process applications for credit products.
* You will complete Financial Health Checks to assess customers' financial needs and identify any changes.
* You will provide options for customers through education & demonstration of our in-branch technology and digital banking options.
* You will problem solve & provide effective solutions whilst championing our processes, procedures & driving our risk-adverse culture.
Requirements
To be successful in this role, you will need:
* Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.