Are you looking for a rewarding career in banking? As a Customer Service Representative, you will have the opportunity to work with our teams in providing great service and support to customers in relation to their financial needs.
Job Description
We are seeking a motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for having conversations and interactions with customers via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries.
* Exploring new opportunities to find the right financial solutions that may improve their position
* Using various technologies, systems and digital platforms, cash handling and balancing
* Working with your Manager and team to collectively achieve the branch goals and objectives
* Maintaining a high level of operational adherence in line with company standards, policies and procedures and carry out administrative duties
Required Skills and Qualifications
To be successful in this role, you will need:
* Some experience in sales and service, preferably in retail, banking or hospitality industries
* Cash handling ability and an accurate eye for detail
* A learning mindset and ambition to build a career in the banking industry
* An aptitude for technology and proficient in MS Office programs/apps
* Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
* A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
* A genuine desire to help people, work directly with customers as well as work with and support a team
* A current NSW drivers' license and the willingness to travel to branches within the region as required for training or staff relief purposes
Benefits
We offer a range of benefits including:
* A supportive culture that actively promotes inclusion and the wellbeing of our employees
* Competitive remuneration
* Wellbeing days
* Product concessions
* Paid parental leave
* Purchase leave options
* Study assistance
* Corporate uniform
* Genuine investment in your learning and professional growth
Others
At our organisation, we are dedicated to providing our people with a supportive and rewarding work environment. We value our employees' contributions and strive to create a positive and inclusive workplace culture.