ITSM Release Manager – Leidos Australia
Location:
Canberra, Australian Capital Territory, Australia
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. We are looking for an energetic, driven and detail-oriented ITSM Release Manager to join a growing Service Management account.
Key Responsibilities
Schedule and deploy approved changes, including after-hours support when required, and manage technical and non-technical resources according to predefined release plans.
Administer release and change records in ServiceNow, enforce adherence to processes, and ensure compliance throughout the change and release lifecycle.
Engage testing resources, validate deployment outcomes, and identify, manage, and mitigate risks associated with releases.
Collaborate with Service Management teams (Change, Incident, Problem), liaise with internal and external vendors, and participate in Change Advisory Boards (CAB).
Provide proactive updates to senior stakeholders and leadership, maintain release schedules, and prepare post-implementation handover documentation.
Qualifications
Previous experience in a Release role or similar, with exposure to Change and/or Release Management highly desirable.
Familiarity with ServiceNow ticketing platform and ITIL V3/V4 Foundations or higher; experience within a Service Integration and Management (SIAM) structure is highly regarded.
Strong team player who can work independently while contributing positively to team culture and representing the Leidos brand.
Ability to manage multiple priorities, work under pressure, and provide after-hours/on-call support when required.
Excellent communication skills and a proactive approach to building relationships with internal and external stakeholders.
Additional Requirements
Applicants must be an Australian Citizen and hold a Baseline level security clearance.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements.
Next Steps
Apply via the Leidos Careers page.
Recruitment process includes virtual or in-person interviews and background checks.
If you need additional support or accessibility accommodations, contact .
Pay Range
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, market data, and applicable agreements.
EEO Statement
Leidos Australia is an equal-opportunity organization and is committed to creating a truly inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
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