Job Title: Executive IT Support, Manager
**Job Description**
We are seeking a highly skilled and experienced leader to manage our team of Executive IT support staff. The successful candidate will have a proven track record of delivering superior quality and timely IT support services to senior executives and their assistants.
The role involves leading a team of professionals to develop and implement best practice frameworks for consistent delivery of services, as well as improving and maintaining existing business processes. This will ensure that customers receive exceptional service and experience.
Key Responsibilities:
* Lead and mentor a team of Executive IT support staff to deliver high-quality IT services
* Develop and implement strategies for continuous improvement and operational excellence
* Manage staffing, performance evaluations, and training programs for the team
* Act as the escalation point for complex issues, ensuring timely resolution and clear communication
* Oversee financial management for allocated cost centres and maintain budget accountability
* Implement continuous improvement frameworks to optimise operational costs and boost end-user satisfaction
* Ensure trust and confidentiality in all interactions with executive-level customers
**Required Skills and Qualifications**
To be successful in this role, you will need to possess the following skills and qualifications:
* Strong technical knowledge across various IT domains, including networking, operating systems, and Microsoft Intune
* Excellent communication and interpersonal skills
* Proven leadership and mentoring skills
* Ability to work collaboratively as part of a team
* Customer-focused approach with a strong emphasis on delivering exceptional service
* Resilience and adaptability in a fast-paced environment
**Benefits**
We offer a competitive salary package, including performance-related pay and access to thousands of learning programs. You will also enjoy global presence across 22 countries, opportunities to work where we do business, purchased annual leave scheme, additional Telstra day off, additional 30% off Telstra products and services, and a toolkit provided (laptop + mobile phone + plan paid for).
**About Us**
We are a globally renowned organisation committed to building a connected future so everyone can thrive. Our purpose is to provide the best experience and deliver the best tech on the best network.
At our organisation, we value diversity and inclusion, and we actively seek individuals from various backgrounds, ethnicities, genders, and abilities. We prioritise creating a workplace culture where everyone is respected, valued, and celebrated.
**How to Apply**
If you want to join a dynamic and inclusive community where everyone thrives, please submit your application with your resume and a cover letter outlining your experience and qualifications.