What's in it for you?
This is your opportunity to join a business that prides itself on delivering exceptional customer support and reliable technology. You'll be part of an Australian-owned company with a long-standing history of success, offering a secure, long-term career. The company offers a competitive salary, comprehensive training, and a supportive team environment, giving you the tools to succeed and grow your career.
What you'll be doing:
In your new role, you will be the first point of contact for customers using the industry-leading application, providing technical support for both the software and the connected hardware. In addition to this, you will be:
* Reviewing and resolving software support issues daily, meeting company standards and timeframes.
* Providing phone and email support, logging, and prioritising incoming requests.
* Troubleshooting issues via remote access, SQL queries, and log analysis.
* Diagnosing problems across software, hardware, network, and OS layers, and supporting replication and hosted server environments.
* Collaborating with developers on bug fixes and software testing, and identifying recurring issues to contribute to process improvements.
* Performing software upgrades, rollbacks, installations, and configurations of company and third-party software on Windows PCs.
* Travelling occasionally (locally) for onsite support and training, and assisting customers with the initial configuration and setup of the application.
Experience required:
* Previous experience in a software/ application support role OR a recent graduate wanting to establish a career in software support.
* Strong troubleshooting skills across Windows environments.
* Experience with SQL databases and log analysis.
* Excellent communication and customer service skills with a focus on delivering a positive customer experience.
* Ability to work independently and as part of a team, and a valid driver's license (for occasional local travel).
About the company:
This is a well-established Australian manufacturer and solutions provider with a proven track record of success spanning decades. The business designs, builds, and supports its products locally, delivering custom solutions to clients across diverse industries. Every project is unique, providing variety, technical challenge, and direct involvement in the full product lifecycle delivery. The organisation invests heavily in innovation, while maintaining the financial security and stability of a long-standing market leader.
Benefits:
* Secure, long-term career in a financially strong business
* Daily subsidised in-house lunch orders and free barista coffee
* Opportunities for professional growth and advancement into a management-level role
* Involvement in diverse, high-impact projects where your contribution is visible
* Supportive, team-oriented environment with genuine camaraderie
Please note: You must be within a commutable distance of Newcastle or willing to relocate for this office-based position.
What's next?
NTP Talent is recruiting for this role. All applicants will receive a response. The easiest way to register your interest is to apply using the link.
If you'd like to have a chat about the company, the role, the benefits and their big plans for the future, please contact Kyle Chapman on or