As our business continues to grow, we're on the hunt forAccount Managersin ourCustomer Successteam who can create standout customer experiences and become the go-to expert for all things media monitoring and insights.
At Streem, we're all about helping Australia and New Zealand's most influential organisations stay ahead of the news cycle.
Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.
Our Account Managers in our Customer Success team utilise a combined service model to manage a vast and diverse portfolio of corporate clients, helping them get the very best out of the Streem platform, while also keeping track of the ever-changing Australian media landscape.
Ready to make a meaningful contribution and grow with us?
We'd love to meet you
A snapshot of what our Account Managers get up to:
Setting new clients up for success, from onboarding and search setups to customising their Streem accounts.
Building, maintaining, and growing strong client relationships.
Running training sessions to help users master the platform (both virtual and face-to-face).
Gathering feedback and working with the team to cultivate real product improvements.
Spotting opportunities to ?WOW ? clients, especially around big media events.
Creating reports, transcripts, and summaries that make media meaningful.
What Success As a Streem Account Manager Looks Like
Successfully onboarding new clients and ensuring a smooth transition into the platform
Demonstrating the ability to learn quickly and adapt to new tools or processes
Utilising strong problem-solving skills to approach client needs from multiple perspectives to find the best solution
Collaborating effectively with teammates and contributing to a supportive, high-performing team environment
This role is perfect for someone with experience in Account Management, Customer Success, or Corporate Customer Support who's organised, loves working with clients, and thrives in a fast-paced environment.
Bonus points if you've got media industry experience, a background in communications, or skills with Boolean, CRMs or project tools
We're building a team with varied strengths and backgrounds, so please don't be discouraged from applying if you don't meet all the skills requirements.
Whether you're early in your journey or bring deeper experience, we'd love to hear about what you can bring to the Streem team.
Our Surry Hills HQ is built on a culture that's media-passionate, energised, and strives for excellence.
We're a proactive crew that champions collaboration, lifelong learning, and delivering the very best services to our clients.
To support our amazing Streem team, here are some additional benefits you'll enjoy:
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Delicious daily gourmet lunches and snacks from our in-house chef.
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Hybrid work setup
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A dog-friendly Surry Hills HQ (only a 5 min walk from Central).
?? Extra leave days (birthday leave, wellbeing days, volunteering leave + more).
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$2,000 referral scheme, corporate discounts, and novated leasing options
If the media industry excites you, and you thrive in a people-first environment, apply with us today
At Streem, we believe that the quality of our services are strengthened by the diversity of the people behind them.
As such, we're committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.
?Please consider applying even if you don't meet 100% of what's outlined?
Key Responsibilities
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Setting up new clients for success
?? Building and maintaining client relationships
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Running training sessions
Key Strengths
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Media Industry Experience
Why Streem is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them.
So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Streem not with Hatch.
Seamless application and onboarding will be handled directly by Streem.
Seniority level: Associate
Employment type: Full-time
Job function
Marketing and Sales
Industries
Data Infrastructure and Analytics, Technology, Information and Media, and Marketing Services
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