From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Bring your construction expertise to a role where your technical judgement directly shapes better repair outcomes for people when they need us most. Supported by a tool of trade vehicle, you'll work across property claims to ensure repairs are scoped accurately, delivered safely and completed to the right standard. No two days look the same, whether you're out on-site assessing repairs, reviewing scopes, or helping someone understand the "why" behind a technical decision. If you enjoy solving complex problems, standing firm on quality and working with a wide mix of people, this role gives you the chance to make a real and meaningful impact.
This is a permanent full-time role based in Meanjin (Brisbane).
What You'll Do
• Review repair scopes, quotes and variations to confirm appropriate methods, reasonable costs and compliance with relevant standards.
• Conduct onsite inspections to assess workmanship quality, identify defects and confirm alignment with approved scopes.
• Provide technical advice to assessors, builders and internal teams to support sound decisions and uplift capability.
• Explain complex technical information to insureds in clear, calm and supportive language.
• Negotiate repair methods, costs and timelines with builders and suppliers to achieve fair and defensible outcomes.
• Identify recurring issues, escalate trends and contribute to improvements in standards, processes and guidance.
• Record findings accurately and support audits, reporting and other quality assurance activities.
What You'll Bring
• Strong construction knowledge supported by trade experience or relevant qualifications.
• Confidence analysing scopes, estimates and variations, with an ability to challenge methods and costs.
• Clear and respectful communication skills, including during difficult or sensitive conversations.
• Practical problem solving skills, sound judgement and strong attention to detail.
• Clear understanding of the Australian Standards, NCC or BCA requirements and QBCC guidelines.
• Ability to work independently, manage competing priorities and stay organised in a fast paced environment.
• A collaborative approach and willingness to share knowledge with others.
What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Monday 16 February :59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.