About the role
Client Services Officer is a pivotal role within each clinic, contributing to clinic performance and enhancing our customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual whose outstanding organisational and customer‐service skills will help more people gain access to better hearing.
Job Responsibilities
* Will be 50% at the base clinic in Rosny Park and at least 50% of the time at other clinics within the region.
* Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients and deliver an exceptional experience.
* Manage client appointments via phone, email and the booking system, confidently navigating multiple systems and applications.
* Provide basic hearing‐device support, including cleaning, battery replacement and Bluetooth pairing (training provided).
* Contribute to community engagement, including site visits, promotional activities and expos.
* Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians and other internal stakeholders.
What you'll get
* Flexibility to pick up additional shifts at short notice to cover planned and unplanned leave.
What you're looking for
* Previous administration and/or customer service experience in retail, hearing care services, pharmacy or allied health.
* Experience working with an older demographic is preferred.
* Strong interpersonal communication skills and empathy for clients to support their hearing journey.
* Strong computer skills are an advantage, but not essential – we welcome applicants willing to learn.
About Audika Group
Audika is part of Demant, a world‐leading hearing healthcare group. The Audika Group is the hearing care division of Demant and is one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international setting, collaborating with people from many countries, cultures and perspectives.
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