At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full-Time employment
* Located in Parramatta with flexible working arrangements available
* Clerk Grade 9/10 – salary ranges from $129,464 to $142,665 p.a. plus superannuation and annual leave loading
About the role
As the Lead Product Manager, you act as the bridge between the business and technical team to ensure key enterprise service management products deliver measurable value for schools and enable high-quality service delivery across the department.
Your responsibilities include:
* Leading the full product lifecycle from concept through to user acceptance testing, delivery and continuous improvements
* Collaborating with various stakeholders to translate user needs into practical product solutions
* Maintaining a customer-focused approach to driving product adoption and ensuring teams are equipped to deliver excellent customer experiences by developing and delivering wholistic training and support
* Identifying platform capability gaps using data, insights and user feedback and create product roadmaps and enhancements to improve customer experience
* Ensuring products meets accessibility, privacy and data governance standards
* Driving cross-functional change control forums to review requests for product change.
For further information please click here to view the role description
About you
You are an experienced, strategic and forwarding-thinking Lead Product Manager who brings a strong customer-centred approach across all stages of product lifecycle, ensuring meaningful value for schools and stakeholders.
The successful candidate will demonstrate:
* Hands-on experience leading end-to-end product lifecycle for enterprise platforms
* Experience working with products or platforms such as ServiceNow or similar
* Exceptional communication skills with ability to translate complex technical concepts into clear information and guidance for business users
* Strong problem-solving and analytical skills to identify product improvements
* Ability to influence, negotiate and advocate for the customer experience while maintaining excellent stakeholder relationships and managing competing priorities and expectations.
Key Knowledge and experience
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Tertiary qualifications in a relevant discipline and/or equivalent experience acquired through a combination of education, training and professional practice.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive salary, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as your response to the below pre-screening questions:
Question 1
Provide an example of a time you identified inefficiency or capability gaps in a product or platform. How did you identify the problem and what actions did you take to address it?
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Wednesday 25 March 2026 at 11:59pm.
For role enquiries please contact Daisy Ewan at and for recruitment process enquiries please contact Jenny Nguyen at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.