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Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers' needs.
ROLE PURPOSE
The Senior Account Manager plays a pivotal role in delivering tailored solutions and strategic insights to a diverse portfolio of clients. This position is dedicated to fostering strong customer relationships, ensuring high levels of satisfaction, and driving business growth through value-driven partnerships. By understanding client needs, market trends, and business challenges, the Senior Account Manager helps Winc customers create better workplaces and achieve greater efficiency.
Based in Hobart, this role focuses on managing and expanding key client relationships across Northern Tasmania. Frequent travel is required to provide on-the-ground support, strengthen partnerships, and deliver exceptional service.
KEY ACCOUNTABILITIES
* Manage retention and profitability of contracts.
* Focus on Customer treatments tailored to overall company strategy.
* Ability to partake in Tender processes
* Develop and maintain a strong business relationship with all relevant contacts within the client organisations.
* Maintain expert knowledge of the industry including products, systems and unique value propositions.
* Effectively manage all aspects of sales activity and the customer lifecycle
* Grow Share of Wallet within assigned territory
* Complete all Health, Safety, and Environmental training (HSE) and demonstrate an ongoing commitment to the Winc HSE plan, policy, and processes.
* Travelling statewide fortnightly/monthly
* Account Planning/Joint Business Plans
* B2B experience and Government industry knowledge
WHAT WE LOOK FOR
* Evidence of B2B experience and industry knowledge
* Understanding and Experience in Tender processes
* Ability to meet and exceed deadlines set in accordance with business requirements.
* Record of success in achieving targets
* Well-developed communication skills and the capacity to negotiate and resolve issues with Customers, Team members and Stakeholders.
* Moderate to High level of skill in Excel, SAP, Salesforce, and Genesys.
* Ability to analyse customer financial data, Winc SAP generated data, contract modelling and strategic pricing tools to develop solutions delivering solutions to the customer.
* Advanced consultative selling skills
* Mindset of Drive/ Confidence/ Accountability/ Resilience and Adaptability
* Strong teamwork skills
WORKING WITH WINC
* We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
* We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
* We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
* We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).
* We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.
* We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
* And finally, there's plenty of perks! Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it's a really collaborative and supportive environment - why don't you be the judge?
To Apply: Send your resume by selecting 'Apply Now' and following the prompts. #J-18808-Ljbffr