This is a Retail Process Specialist role with ResMed based in Sydney, NSW, AU ResMed Role Seniority - mid level More about the Retail Process Specialist role at ResMed Let's talk about the role: The Planning & Performance Specialist will partner closely with frontline leaders and cross-functional teams to drive alignment, execution, and uplift across customer-facing operations. The role will combine business planning, project management and capability enablement with a focus on performance improvement, process design, and customer experience. Key Accountabilities 1. Business & Performance Planning • Lead the annual and quarterly business planning process for the function. • Align operational priorities with strategic goals, ensuring frontline and leadership teams have clarity on objectives, measures, and success outcomes. • Track progress against KPIs, identify variances, and recommend interventions. 2. Project & Program Management • Manage cross-functional projects that impact customer-facing operations, ensuring milestones, risks, and deliverables are clearly defined and delivered. • Drive alignment and engagement with stakeholders, including frontline teams, to support smooth adoption of change. • Develop and maintain project reporting and communication rhythms for leadership visibility. 3. Capability Development & Training • Design and deliver training modules and playbooks to build operational and leadership capability across customer-facing teams. • Support embedding of performance frameworks, coaching tools, and new ways of working. • Facilitate workshops, learning sessions, and continuous improvement forums. 4. Process & Experience Design • Map and analyse key processes across frontline operations to identify opportunities for simplification, automation, and uplift. • Apply Human-Centred Design (HCD) and UX principles to create experiences that are simple, seamless, and effective for both employees and customers. • Partner with digital and product teams to align process changes with technology enablement. 5. Analytics & Insights • Translate operational and customer data into actionable insights to inform planning, decision-making, and performance improvements. • Build dashboards, reports, and performance reviews that make metrics visible and drive accountability. • Use trend analysis to proactively identify risks and opportunities. Let's talk about you: Strong analytical and problem solving skills. Understanding of project management principles and methodologies. Excellent communication and stakeholder management skills with ability to simplify complex ideas. Ability to work autonomously and apply independent decision making and problem solving Proficiency in project management software and tools with a high attention to detail. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ResMed team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading business and performance planning Managing projects and programs Designing training modules Key Strengths Analytical and problem-solving skills Project management principles Communication and stakeholder management Why ResMed is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with ResMed not with Hatch.