Add expected salary to your profile for insightsQT Melbourne is part of EVT, and being a part of EVT means believing in changing the game.
Why?
Because no one wants ordinary.
If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.About EVT:As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel.
Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.
Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About QT:QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, Current Zealand and Singapore.
Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk.
And our people?
With personalities as diverse as each property, individuality is more than encouraged.About the RoleWorking in the communication hub of QT Melbourne, you'll be the first point of contact for all guest phone and digital enquiries—setting the tone for a seamless and memorable stay.
From restaurant bookings and room service orders to housekeeping requests and reservations, you'll coordinate it all with flair and precision.
Your deep knowledge of the resort will shine through every interaction, ensuring guests feel heard, supported, and delighted from the moment they reach out.
If you love being at the centre of the action and thrive on delivering exceptional service, this is your moment to shine.Key AccountabilitiesMaintains comprehensive knowledge of standard reservation procedures including correct forms to use, e- mail, messages, and how to interpret availability sources within the reservation systemsBe a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessaryStay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concernsTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stayJump into other ad-hoc duties when your colleagues need your helpLog all guest complaints into duty logs, guest profile notes and ensure that management are aware of any existing or potential guest issuesComplete check-in and check-out guests from Property Management System Opera through the telephone.Effectively manage FIT and group reservations, manage waitlist and "no show' reservations.Effectively update PMS with any special requirements, early departures, extensions etc.Focus on maintaining a high level of accuracy in both hotel reservations and guest requests.
From restaurant bookings, guest amenity requests, room service orders and everything in between effective communication and attention to detail are paramountImprove profile management by consistently monitoring and merging individual and company profiles for accurate statistical data and guest recognitionMaintain knowledge of special rates/ offers/ promotionsCommunicate effectively and maintain key interdepartmental relationshipsIn depth software knowledge including but not limited to Property Management System (Opera) and other systemsRegularly communicate with hotel team to build and maintain key relationshipsSkills & ExperienceExperience in a customer service role, ideally within a hotel or resort, with a natural ability to make guests feel welcome and cared for.Confident communicator who's approachable and ready to handle both compliments and concerns with ease.Meets compliance requirements, including being above the minimum age and holding a valid NSW Driver's Licence.Fluent in English, with extra language skills a bonus.Organised and able to juggle priorities, meet deadlines, and keep things running smoothly—even when it's busy.Tech-savvy, comfortable with reading, writing, basic maths, and navigating computer systems.Creative problem-solver who turns challenges into opportunities for memorable guest experiences.Thrives in a fast-paced environment, maintains a polished appearance, and takes pride in personal grooming and uniform standards.Flexible and willing to work nights, weekends, and holidays as part of the team.Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapidcareer growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ's largest and most diverse experiences companyJoin QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce).
This is our official system for managing applications across the EVT Group.
You'll simply enter your details and answer a few quick screening questions so we can get to know you better.Unlock job insightsSalary match Number of applicants Skills matchWhat does QT stand for?
It stands for a place with people at its heart.
A unique luxury experience.
A true love of service and a commitment to caring.
But it stands for something much more important and a bit less responsible than that too.QT stands for you.
And for her.
And for that gentleman over there.
Not only our guests, but all of us, for each and every member of our teams and communities.
Each person who walks through the door of one of our nine locations, to work, to dine, to dance, to stay, should be celebrated for the precious, rare and unique individual they are.
That's what we stand for.
Originality.
Individuality.
Authenticity.And we give you the chance to work alongside and learn from the best in the business.
We nurture and develop people to become the most them they can possibly be.As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work.
The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and Current Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre and more.Our value rests on our people, and we value the contribution every individual makes.Now what does QT literally stand for?
You'll have to come and meet us to find out.What does QT stand for?
It stands for a place with people at its heart.
A unique luxury experience.
A true love of service and a commitment to caring.
But it stands for something much more important and a bit less serious than that too.QT stands for you.
And for her.
And for that gentleman over there.
Not only our guests, but all of us, for each and every member of our teams and communities.
Each person who walks through the door of one of our nine locations, to work, to dine, to dance, to stay, should be celebrated for the precious, rare and unique individual they are.
That's what we stand for.
Originality.
Individuality.
Authenticity.And we give you the chance to work alongside and learn from the best in the business.
We nurture and develop people to become the most them they can possibly be.As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work.
The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and New Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre and more.Our value rests on our people, and we value the contribution every individual makes.Now what does QT literally stand for?
You'll have to come and meet us to find out.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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