System Administrator Role Overview
We are seeking a skilled and experienced System Administrator to provide technical support for our engineering and configuration management systems. This is a challenging and rewarding role that will involve delivering level 1-2 technical support, including troubleshooting, diagnosis, and resolution of system issues.
Key Responsibilities:
* Administering accounts, permissions, and configuration parameters in accordance with relevant security protocols.
* Conducting system monitoring, patching, and preventative maintenance to ensure reliability and compliance.
* Maintaining accurate configuration documentation, operational run-books, and audit evidence.
* Service Request Fulfilment & Incident Management: Managing and fulfilling service requests under ITIL Request Fulfilment processes (access provisioning, environment setup, data updates).
* Trend and root-cause analysis, raising problem records or workflow improvements where required.
* Apply configuration control, baselining, and release processes to maintain traceability and integrity.
Requirements:
* Proven experience providing Level 1–2 support for enterprise or engineering systems in a secure Defence ICT environment.
* Sound understanding of ITIL principles and ITSM toolsets.
* Experience with configuration-management or engineering-data systems and workflow design.
* Working knowledge of ICT Change Management and participation in CAB.
* Experience with data migration / ETL processes and quality assurance.
* Awareness of and compliance with ITAR and Export Control Regulations, including handling of controlled technical data and user-access restrictions.
* Strong interpersonal and stakeholder-management skills across Defence and vendor organisations.
* Experience developing and delivering user training and documentation.
Benefits:
* Access to LinkedIn Learning.
* Flexible work arrangements.
* Purchased leave program & loyalty leave.
* Up to 18 weeks paid parental leave.
* Annual incentive scheme.
* Complimentary salary continuance insurance.
* Annual volunteering leave with Operation Give Back.
* Relaxed dress code.
About Us:
We value diversity of thought and provide a flexible and inclusive environment where our people can bring their whole selves to work, meaningfully contribute and have equal opportunity to succeed.