Salary: $60,000-$64,000 per year.
About the Role:
The Coordinator, Projects position at IAF is a key role in delivering impactful provincial and federal programs by providing top-tier administrative and operational support. As a detail-oriented professional who loves working with people and supporting meaningful programs, you will play a crucial part in helping clients navigate program eligibility, applications, and reporting while maintaining strong relationships and ensuring accuracy in all aspects of program delivery.
You will work closely with finance, communications, and program teams to manage data, track projects, and contribute to strategic reporting. This fast-paced environment requires a professional who thrives on problem-solving and has a passion for supporting communities.
Key Responsibilities:
* Serve as the primary client contact, providing exceptional support by building relationships, guiding applicants through program requirements and the project lifecycle, verifying information accuracy, and resolving discrepancies.
* Liaise between clients and program teams (including finance/communications) across multiple programs of application and project status or issues
* Enter and maintain client data and project information into our CRM and database systems and prepare electronic documents and reports for internal and external review
* Support in the collection & collation, analysis and reporting on project and program data
* Liaise with our finance team to support the flow of information is maintained as it relates to our program reporting
* Assist the communications team in developing and implementing a communications strategy designed to further organizational objectives
What You Will Bring:
* Diploma in business, administration, economics, computer science, social science or related field and a minimum of 1 year of experience in program delivery or relations development – equivalent combination of education and experience will be considered
* Experience managing and reporting on budgets and financial tracking an asset
* Ability to navigate desktop applications including spreadsheets, database maintenance, presentation software and word-processing (Microsoft Office preferred)
* Knowledge of CRM and data management protocols
* Knowledge of project management principles and practices
* Ability to provide excellent service to clients, handle client inquiries, resolve complaints, and escalate issues as needed
* Strong attention to detail, time management and organizational skills
* Ability to work well under pressure to meet deadlines