Customer Service Representative
In this role, you will be the primary point of contact for customers, prioritizing their needs and delivering high-quality service.
Key Responsibilities:
* Serve as the first point of contact for customers, ensuring timely and effective resolutions to their inquiries.
* Determine suitable banking solutions by analyzing customer needs and preferences.
* Educate customers on digital banking services and self-service options to enhance their overall experience.
Requirements:
* Prioritize customer satisfaction through exceptional service delivery.
* Work collaboratively with colleagues to achieve team goals and objectives.
* Cultivate a customer-centric approach, promoting inclusion and diversity in all interactions.
* No prior banking experience is necessary, as comprehensive training is provided.
Benefits:
* Opportunity to develop valuable skills in customer-facing roles.
* A supportive work environment that fosters collaboration and growth.
About This Opportunity:
This position is based in Cairns, supporting branches in Earlville and Smithfield. A driver's license and reliable transportation are essential for success in this role.