Troppus IT & Management is a fast-growing managed services provider located in East Victoria Park. We are looking for a 'switched on' Level 2 Systems Engineer with proven experience supporting Microsoft Windows environments.
The position offers a challenging role in a dynamic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for a range of business customers across multiple industries.
CORE RESPONSIBILITIES
* Assist with escalated helpdesk tickets
* Providing on-site & remote IT & Communications support to clients
* Contact for customers via phone support
* Setup and configuration of computers and peripheral equipment
* Maintain the office workplace and equipment
* Document client network information and procedures
* Assist with helpdesk phone support when necessary
* Travel to work directly at client site locations from time to time
* Backup and Dashboard monitoring and maintenance
* Assist with pickups and deliveries
* Assist with site installations as required
* Assist other staff members as required
* Train and mentor junior team members
* Manage/Assist with projects (new deployments, migrations and upgrades)
* Participate in the early & late shifts and after hours on-call rotation roster
* Maintain suitable and timely logs and documentation for all hours and work done
* Any other task or activity requested for which the incumbent has the skills and knowledge
EXPERIENCE, SKILLS AND QUALIFICATIONS
* Experience in Hardware and Microsoft/Apple Environment
* Microsoft 365 experience
* Basic Networking skill
* Self-motivated and able to work quickly and efficiently without supervision
* Organisational skills and ability to mentor junior team members
* Strong work ethics, initiative and troubleshooting skills
* Excellent communication skills at all levels
* The ability to be a productive and collaborative team member
* Strong organisational, time management and planning skills.
* Current C Class Driver's Licence
* Any certifications or vaccinations required for Client site visits
* Acceptable National Police Clearance
* Desirable skills and qualification include; Common switch, routers & firewalls, SDWAN
* Technology, Common Antivirus and Antimalware Solutions, Backup and DR Solutions, ConnectWise, SolarWinds RMM, Cisco CCNP, Microsoft Certifications,
* CompTIA A+, MTA (Windows OS, Server and Cloud administration)
The remuneration package will be negotiated based on your relevant skills and experience.
Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make our business so successful.
If you are interested in a long term career with the potential to develop and grow with the business and are available to start immediately, then do not hesitate to apply now.
Short-listing and interviews for this position begin immediately.
NOTE: No unsolicited recruitment agent contact, please. Troppus IT & Management will not accept any unsolicited resumes from recruitment agencies and will not pay any fees relating to unsolicited resumes.
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