High Street Vet Surgery – The best medicine. The best people. The best care.
Are you an experienced customer service professional who loves animals and thrives in a friendly and caring clinic environment?
High Street Vet Surgery is seeking a confident, organised, and compassionate Customer Service Representative to join our dedicated team in North Rockhampton.
About the Role
As the first point of contact for our clients and their pets, you will play a vital role in delivering exceptional service and supporting our veterinary team.
Key responsibilities include:
* Welcoming clients and their pets with warmth and professionalism
* Managing appointments, phone calls, and enquiries in a timely manner.
* Supporting the veterinary team with administrative tasks
* Handling payments and maintaining accurate records
* Providing reassurance and empathy to pet owners during visits
About You
We are looking for an experienced candidate who:
* Has proven customer service or reception experience (veterinary experience highly regarded, but not essential)
* Has a minimum of 6-12 months customer service or reception experience
* Is highly proficient with computer systems and able to learn new software quickly
* Has experience with ezyVet or similar veterinary practice management software (highly regarded but not essential)
* Demonstrates excellent communication and interpersonal skills
* Is highly organised with strong attention to detail
* Can remain calm, professional, and compassionate in emotional situations
* Works well in a busy, team-oriented environment
Why Join Us?
* Be part of a well-established, community-trusted clinic
* Work alongside a supportive and passionate team
* Make a real difference in the lives of pets and their owners
* Enjoy a varied and rewarding role in a caring environment
Hours
Clinic hours include weekdays and possibly weekend shifts (Saturday mornings), so flexibility of the position is available.
How to Apply
If you're an experienced customer service professional ready to bring your skills into a rewarding veterinary environment, we'd love to hear from you!
Please send your resume and a brief cover letter to:
*****@highstreetvets.com.au
Applications without a resume and cover letter will not be considered.
High Street Vet Surgery – The best medicine. The best people. The best care.