Responsibilities
* Own and manage the end-to-end customer relationship, serving as the primary point of contact for strategic engagement and long-term value realization.
* Partner closely with the Account Technology Strategist (ATS) and broader account team to drive technical and business alignment, with a strong emphasis on AI-led transformation.
* Develop and execute strategic account plans that align with customer business objectives and support multi-year digital transformation goals.
* Drive pipeline generation through customer engagement, relationship development, and identifying opportunities using digital signals and insights.
* Build and maintain trusted relationships with C-level business decision-makers (BDMs), becoming a strategic advisor to senior stakeholders.
* Lead commercial negotiations, including pricing strategy and contract discussions, ensuring alignment with both customer needs and business goals.
* Orchestrate cross-functional virtual teams, including technical specialists, partners, and services, to deliver integrated solutions and drive customer success.
* Bring innovation and new ideas to customers by introducing technology capabilities that create measurable business value.
* Demonstrate curiosity and active listening, using customer insights to shape tailored transformation strategies.
* Represent Microsoft with credibility and influence by leveraging industry knowledge, thought leadership, and a deep understanding of the customer's business.
Qualifications
* Bachelor's Degree in Business, Technology, or related field AND 3+ years experience working in a relevant industry and/or driving digital transformation OR equivalent experience.
* Account management experience; developing and overseeing the execution of account plans.
* Experience working within an industry (e.g., Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology).
* Experienced in leading/orchestrating diverse virtual teams. Experience in being the trusted advisor to executive-level business decision makers.
Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180.
Microsoft Benefits | WORK180 Endorsed Employer
What next?
Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential.
While we're not able to chat to every applicant directly, we will always do our best to help you feel heard and supported throughout the experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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