Position: IT Support Engineer (L1)
Location: Site Address : attached below.
Duration: 12 Months
Job Description:
Responsibilities:
* Sound knowledge of ITIL processes (incident, change, and problem management).
* Basic understanding of complex IT infrastructures (OS, database, storage, network, etc.).
* Efficient workflow and strong analytical skills.
* Qualification, creation, and routing of tickets according to ITIL (incidents, changes, tasks, etc.) using systems like ServiceNow or CISM.
* Opening service requests with different manufacturers.
* Access management: Verifying and logging access.
* Escalation management: Participating in and initiating crisis meetings.
* Acting as a link between production and specialist teams.
Technical Skills:
* Active Directory
* Ticketing Systems
* Troubleshooting