About the Role
The primary objective of this position is to oversee the effective implementation of standards, attitudes, and behaviors within a dynamic team environment.
This role necessitates strong leadership skills, including planning and coordinating daily activities while holding team members accountable for their performance.
A critical aspect of this position is achieving daily key performance indicators (KPIs) and identifying process improvements, with active support from other functional leads.
Key Responsibilities:
* Safety Leadership - Ensure all team members adhere to Standard Operating Procedures (SOPs) and safety protocols.
* Team Leadership and Coordination - Lead the team proactively, setting and maintaining work standards and behaviors, and holding team members accountable.
* Operational Performance - Ensure daily and weekly KPIs are updated and reviewed, and review and improve processes and ways of working.
* Load Restraint and Compliance - Verify local and outbound loads meet load restraint standards and Chain of Responsibility expectations.
* Customer Focus - Prioritize customer needs and collaborate with other functions and customer service to resolve delivery issues and customer queries.
Requirements:
* A self-motivated individual with excellent communication skills, able to build and maintain relationships, and provide exceptional service on behalf of the organization.
* Ability to prioritize workload, achieve results through people, and commit to customer satisfaction.
* Proven problem-solving ability with a solution orientation and lateral thinking.
* Able to work under pressure, autonomously, and without direction.
* Strong interpersonal skills, with the ability to build and maintain excellent relations with management, both internally and externally.
Our Organization:
We are an Australian-owned transport and logistics business delivering to Australia and New Zealand.
We strive towards becoming an Environmental, Social, and Governance leader by 2030.
Why Us:
We care about our customers, our people, and our planet.
We continuously innovate and improve our services.
We are driven by passion and purpose, and we never stop striving for excellence.
What We Offer:
* A competitive salary above industry standards.
* Upskilling, training, mentoring, and more to support your career development journey.
* Flexible work arrangements, including remote work options.
* Inclusive parental leave policy that supports all parents & carers.
* Peer recognition awards acknowledge when you go above and beyond.
An Inclusive Workplace:
We celebrate diversity and foster a culture of inclusion.
We welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to join us.