Help us deliver a better tomorrow
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and our people. We're moving forward and we want you to come along for the ride.
About the opportunity
The National MRC Lead plays a key role in supporting the National MRC Manager to deliver strong, consistent performance across the MRC function. This position provides cross‐functional leadership to the national MRC team, ensuring day‐to‐day operations run efficiently while aligning with broader business objectives.
You will be responsible for driving process improvements and identifying opportunities to enhance efficiency across the function, while maintaining a strong focus on safety, cost control, and profitability in a fast‐paced environment with growing parcel volumes.
Reporting to the National MRC Manager, this role leads a national team overseeing the daily operations of MRC, ensuring high standards of performance, accountability, and continuous improvement.
What you'll deliver with us
Play a key role in shaping the performance and future direction of the MRC function. You'll lead with purpose, driving operational excellence, commercial outcomes, and a strong people‐first culture.
* Lead national MRC operations, driving performance, continuous improvement, and successful delivery of strategic and change initiatives.
* Optimise costs and deliver against financial targets through effective planning, efficiency uplift, and performance programs.
* Champion a customer‐first mindset, building strong cross‐functional partnerships to deliver the best outcomes for our customers and communities.
* Build a high‐performing, safe, and engaged team through strong leadership, coaching, and a clear focus on accountability and development.
About you
You're a confident and capable operational leader who thrives in a fast‐paced environment. You bring a strong commercial mindset, lead through change, and know how to bring people with you to deliver results.
* Proven leadership experience within logistics or operational environments, with a track record of driving change and improving performance.
* Strong stakeholder engagement and influencing skills, with the ability to navigate complexity and manage conflict effectively.
* Decisive and solutions‐focused, able to identify systemic issues and implement practical, sustainable improvements.
* Passionate about people and safety, with a leadership style that builds accountability, capability, and high‐performing teams.
How we'll deliver for you
* Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life.
* We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They're the TIES that bind our team together.
* Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‐free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‐equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
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