Job Title: Hospitality Operations Leader
This is a challenging and demanding role for an organized professional who can effectively lead a large team to achieve exceptional results.
You will oversee daily operations, including staff management, training, scheduling, supervision, and discipline. Conducting regular checks and inspections of guest rooms, public areas, and housekeeping equipment ensures cleanliness and maintenance standards are met.
Managing the ordering, storage, and consumption of cleaning supplies, linen, and guest amenities while controlling costs is crucial. You will promptly address guest complaints, investigate issues, implement corrective actions, and provide VIP and long-stay guests with exceptional service.
Collaborating closely with other departments, such as Maintenance, Front Office, and Food & Beverage teams, ensures smooth operations, room readiness, and high service standards. You will supervise laundry, uniform room, minibars, and specialized cleaning projects like deep cleaning and preventative maintenance.
Proper use and storage of chemicals, adherence to fire, hygiene, health, and safety regulations, and control of lost and found items are essential responsibilities. Regular department meetings, policy updates, and clear communication with management and staff are also vital.
Employee performance evaluation, coaching, recommendations for promotions, and maintaining high productivity and morale are key objectives. Documentation, reports, key control, and smooth handover of tasks between shifts are also crucial aspects of this role.