Job Title
An Insurance Operations Knowledge Specialist will deliver quality multi-channel learning programs and experiences leading to cognitive learning, knowledge transfer, behaviour change, and competency attainment of team members across insurance operations.
Key Responsibilities:
* Deliver solutions to complex scenarios by working closely with vendors and technology teams.
* Engage with internal and external stakeholders; participate, organise, and chair meetings as needed.
* Develop and review process documents and internal knowledge management across MasterTrust to ensure processes are correct and aligned with business needs and regulator changes.
* Deliver facilitation work plans aligned with MasterTrust strategic priorities.
* Provide analytical assessments and make recommendations to improve learning experience and outcomes.
* Assist with project deliverables including product updates, process enhancements, and changes required by regulators.
Requirements:
* 3–5 years' experience in the superannuation industry or a similar role.
* RG146 certification preferred.
* Solid understanding of superannuation processes and legislation.
* Basic knowledge of insurance within superannuation.
* Proactive, positive attitude and eagerness to learn; ability to remain calm and composed in challenging situations.
* Resilient and adaptable under pressure; commitment to maintaining and expanding product and process knowledge.
* Strong subject matter expertise in systems, legislation, and insurance industry trends; proven ability to build effective internal and external relationships.