Role Summary &Role; Description
Create the Future
- At a regional level, set the strategic direction and communicate the vision for the team and organization
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs. Build rapport and elicit problem details from customers.
- Stay current with the market to set the future direction for new business opportunities
- Hires and manages performance and development of staff; recommending salary increases, promotions and bonuses
Fuel Innovation
- Continuously improve the way the team operates to provide world class service and support to a geographically diverse user base
- Work closely with cross-discipline senior managers to streamline operation and service provided
Leverage Talent
- Provide mentoring to team members, leading by example and striving to raise the bar of the skill level within the organization. Coaching and assisting staff and peers in their career development
- Guide team towards positive outcomes based on knowledge and technical abilities
Manage Execution
- Take accountability for team actions and established business goals
- Ensure all teams have the necessary resources, authority and support required to achieve desired business results and goals
- Strong logical analysis and ability to propose tactical and strategic solutions
Functional Expertise
- Anticipate industry trends in team's area of expertise to remain at the cutting edge of the industry
- Introduce functional global best practices with the goal of improving overall efficiency in services and support being delivered across the organization
Core/Must have skills
- Computer and Technology
- Desktop Hardware
- Microsoft OS
- Business Application Support
- Customer Relationship Management
Valuable to have skills
- Teamwork
- Collaboration
- Market Data Services
Work Schedule
On-premise
Keywords (If any)
Trader Support, Trading Support, Trading Floor Support
Why this role is important to us
- Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
- We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
- Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
- About State Street
- What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
- Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
- State Street is an equal opportunity and affirmative action employer.
📌 Regional Trading Floor Support Manager - Vice
🏢 State Street
📍 Sydney