Description:
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Australia.
Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).
Base pay is at $32.68 per hour.
CORE COMPETENCIES
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value
SCOPE AND IMPACT OF JOB
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
- One year customer service experience required
- Exposure in a testing environment strongly preferred
- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment Other (license/certification):
- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually
PRIMARY RESPONSIBILITIES
1. Operational Administration
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable
2. Customer Service
- Explain the test process briefly
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
3. Quality Assurance and Continuous Improvement
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
WORK ENVIRONMENT AND CONDITIONS
Physical requirements:
- Be comfortable to work in a quiet testing environment
- Be flexible in work hours
**Job Type**: Casual
**Salary**: $32.68 per hour
Schedule:
- Flexible hours