Overview
Advance Healthcare has been providing multi-disciplinary health services to the community for over 25 years and pride ourselves on the highest of standards delivering an integrated multi-disciplinary approach to client management.
Advance Healthcare is one of the largest pain management providers in Australia with an excellent organisational culture and staff retention rate.
Role
We currently require a dedicated professional to provide virtual telephony and medical reception services for our network across multiple sites. The role includes:
Providing a range of other medical reception tasks (eg processing referrals and making bookings)
Taking and managing phone calls using Ring Central desktop software
The role will consist of a minimum of 30 hours work from home over 4 days up to full time. The role is as a casual employee with potential for permanent over time. The pay range displayed above is for a casual employee rate.
Essential skills, experience and equipment
At least 3 years working as a medical reception including telephony with references supportive of outstanding customer service and communication skills
At least 3 years' experience with a computer based front desk system (eg Nookal, PPMP, Pro Medicus)
Competency with MS Office Suite
Current laptop or desktop machine no more than 3 years old and with 16GB RAM
Second monitor
Performance expectations
The role is potentially highly paid for its type but expectations are a 100% professional reception and telephony service with a focus on efficient and effective service to the patient and our practitioners
Ability to manage a busy email inbox with efficiency, accuracy and 100% completion rate
Phone and other performance data is collected and analysed with constructive feedback provided
Resulting actions from a phone call (eg cancellation/moving/rebooking appt) with practitioner must be completed with 100% accuracy
The work from home setting must be free from distraction and ergonomically set up
Critical personal attributes
Excellent spoken and written English language skills
Outstanding communication and customer service skills
The ability to identify and deal with issues pro-actively
Attention to detail, efficiency and reliability
The discipline to follow directives/policy through to completion
Willingness and availability to commit to the role for a minimum of 18 months
Remuneration is non-negotiable
Please provide a cover letter addressing the criteria above and updated CV with references. Any applications that don't meet the criteria will not be fully reviewed.
Only shortlisted applicants will be contacted. Applications will be reviewed as received, and this position will close once a suitable applicant is found. We suggest if you are interested in this role that you apply promptly with your cover letter and CV.
For more information on the organisation, please visit
Application questions
Your application will include the following questions:
Do you have customer service experience?
How would you rate your English language skills?
Which of the following statements best describes your right to work in Australia?
Which of the following Microsoft Office products are you experienced with?
How many years' experience do you have as a medical receptionist?
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What can I earn as a Medical Receptionist
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📌 Work From Home Medical Receptionist
🏢 Advance Healthcare
📍 Alice Springs