Data#3 Perth, Western Australia, Australia
Overview
Join Data#3 as a Customer Support Representative, where you'll play a crucial role in delivering outstanding service and support to our technology clients.
This is a full-time hybrid role (minimum 2 days in the office) based in Perth.
You'll provide expert assistance, streamline processes, and collaborate with internal teams to ensure a smooth customer experience.
If you're passionate about problem-solving, customer satisfaction, and working in a fast-paced tech environment, we'd love to hear from you
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year.
Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Data#3 was voted HRD\'s Employer of Choice for the last 9 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024.
Data#3\'s culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
These values are integral to the way Data#3 works internally and externally with customers.
In this role you will:
Partner with Account Executives to support customer success through quotes, proposals, and tailored solutions
Manage customer and vendor relationships through responsive email and phone communication and apply proactive problem-solving
Drive operational excellence through accurate pricing, reporting, and order management, while working to strict SLAs
Coordinate with multiple stakeholders to ensure customer satisfaction and timely delivery
Support business development through administrative excellence and event coordination
Manage customer portal pricing and maintain stock levels
About You
2+ years\' experience in technology sales support or customer service
Able to work in a team and also manage your own workload
Strong proficiency in Microsoft Office, particularly Excel and Word
Proven track record of building positive customer relationships
Sharp attention to detail and excellent organizational skills
Self-motivated, proactive with a positive work attitude, and able to pick up new information quickly
Experience in IT product administration and vendor management
This role offers the opportunity to grow your career in the technology sector while working with a respected industry leader.
You\'ll be part of a dynamic team that values initiative, customer focus, and professional growth.
Data#3 values diversity, equity, and inclusion as key to a thriving workplace.
We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.
Please note that Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia.
You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
REF: SACA113293
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Customer Service
Industries
IT Services and IT Consulting
"We're unlocking community knowledge in a new way" — Data#3.
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